Nexus Cognitive

Manager

• Solution delivery is the operative phrase. The work is: understand the customer's actual business problem, translate it into the requirements the NX1 platform and engineering team will solve for, design the engagement around that solution, and drive it to ground until the customer is winning.
• You are the buck-stops-here owner for whether NX1 delivers: the rollout program, the solution architecture and roadmap commitments, the documentation surface, the customer health signal at the engineering level, the margin against the engagement, and the loop back into engineering when the platform needs to evolve.
• A portfolio of 2–4 strategic NX1 accounts, $5–10M each in delivery / managed services revenue
• Gross margin management for the portfolio. You own the unit economics: cost-to-serve per account, scope discipline, hero-engineer-attrition risk, custom work that doesn't generalize. Margin is not finance's job to track — it's yours to manage, with finance providing the books.
• The P&L for those accounts — drive against deliverables AND against gross margin; surface risk on both before it's a number on the dashboard.
• The customer-side executive relationship: their VP of Data / CDO / CTO knows you by name and treats you as a peer, not a vendor.
• Renewal and expansion strategy, in partnership with the CRO — you don't carry quota, but you shape the conditions under which the customer grows.

Forward Deployed Engagement Manager

Technical Account Manager

• Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums
• Hold architectural credibility with the customer's senior engineers, architects, and platform team
• Translate between the customer's technical reality and NX1's engineering team
• Read design documents and ask the right questions
• Provide technical context that informs but does not replace the work of the Principal SA and the FDEM
• Own the NX1-side technical context for each account you cover
• Route customer-side technical escalations to the right resource at NX1
• Maintain working relationships with the customer's technical middle layer
• Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation
• Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence

• Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums
• Hold architectural credibility with the customer's senior engineers, architects, and platform team. The bar: you can walk into any of their technical rooms and earn it within the first 20 minutes
• Translate between the customer's technical reality and NX1's engineering team — escalations, design clarifications, roadmap requests — without losing fidelity in either direction
• Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously
• Provide technical context that informs but does not replace the work of the Principal SA (when one is deployed at the same account) and the FDEM (when an engagement is active)
• Own the NX1-side technical context for each account you cover — keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically
• Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck
• Maintain working relationships with the customer's technical middle layer — senior ICs, tech leads, engineering managers — not just the architecture leadership
• Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion
• Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence

Technical Program Manager

• Own program management for large, complex Forward Engineering customer engagements
• Develop and maintain detailed project plans, milestone tracking, and risk registers for active engagements
• Coordinate resource scheduling across Enterprise Deployment, Data Engineering, Migration, and AI practice teams
• Lead weekly customer status meetings, prepare executive-level program reports, and manage escalation communication
• Track and report engagement financial performance against budgeted hours and timelines
• Drive internal retrospectives and capture lessons learned for the delivery playbook
• Coordinate cross-pillar dependencies between Forward Engineering and the Engineering pillar (L3 escalations, product gaps)
• Support the Head of Forward Engineering on capacity planning and demand forecasting

Delivery Manager

Account Executive

• Own the operating model for each account: stakeholder map, value plan, governance cadence, risk tracking, escalation paths — written, maintained, and current
• Run a quarterly governance cadence at each customer that's substantive, not ceremonial
• Maintain a tight internal cadence with NX1 engineering, product, and FDEs so every internal team always knows the state of each account
• Anticipate escalations; never be surprised by them
• Carry and hit a multi-million-dollar expansion number across the portfolio
• Build value models *with* the customer — not *for* the customer — that translate business outcome into platform investment and are signed off on quarterly
• Qualify, scope, price, and close expansion in partnership with the commercial team; own the motion end-to-end
• Know the difference between expansion that makes sense to NX1 and expansion the customer is ready to pay for
• Hold primary relationships with C-1 and C-level stakeholders across business, technical, and governance functions at each account
• Navigate complex stakeholder politics without being captured by any single faction
• Write at an exceptional level — program briefs, QBR narratives, roadmap memos, exec updates that move decisions
• Operate as the technical translator and operational foil — not the technical expert
• Sit in customer architecture reviews and contribute: ask the right questions, defend or challenge a design constructively, translate technical decisions into business-outcome language for senior leadership
• Know when to defer to the FDE or NX1 engineering, and how to translate their answer to the customer without losing the thread
• Be the NX1 face in the room when something breaks at a flagship account
• Coordinate NX1 engineering, customer teams, and escalation path calmly and without adding energy the situation doesn't need
• Close the loop after every escalation with a written postmortem the customer can read

Strategic Account Director

Platform Engineer

• Manage daily operations of NexusOne products on on-premise and cloud based technologies using open-source Linux-based data technologies.
• Install, configure, and support CDP clusters in both cloud (AWS, Azure, GCP) and on-premises environments, ensuring seamless integration and functionality.
• Maintain, patch, and upgrade existing CDP setups, ensuring minimal downtime and adherence to Cloudera’s best practices.
• Evaluate and optimize complex distributed production deployments, identifying bottlenecks and recommending performance enhancements.
• Configure and manage security using tools like Ranger and Kerberos, ensuring robust data protection and compliance.
• Configure Datadog and develop integrations to monitor and alert operations teams
• Develop and maintain technical documentation, including administration runbooks and knowledge base articles, to support operational excellence and knowledge sharing.
• Work in an agile team and Participate in an on-call rotation, providing expert-level support and troubleshooting for critical issues.
• Lead and mentor junior team members, fostering a culture of continuous learning and improvement. Collaborate with cross-functional teams, including data engineers, solution architects, and DevOps, to design and implement scalable data solutions.
• Stay current with emerging technologies and industry trends, applying this knowledge to improve the CDP environment and drive innovation.

Senior Data Platform Engineer

Solutions Engineer

• Hold design authority over NX1 deployment patterns at the customer
• Attend and actively contribute to architecture review boards, security reviews, and data governance forums
• Design and defend the integration architecture across the customer's data stack: identity federation, CDC patterns, governance metadata, data lineage, network segmentation, encryption
• Identify the next workloads NX1 is positioned to support before the customer has fully articulated them
• Produce high-quality design documents
• Serve as the technical escalation point when NX1 deployment issues arise at the customer
• Own the NX1 internal cadence on the account and keep team aligned
• Maintain executive-level relationships with customer business and IT leadership
• Translate architectural farming insights into AE-usable expansion theses
• Own escalation leadership when something breaks
• Navigate vendor governance at a major bank

Principal Solutions Architect

Backend Engineer

• Define, document, and own end-to-end solution architecture for complex .NET-based applications and integrations.
• Establish architectural standards, patterns, and best practices across development teams.
• Lead technical design reviews, code reviews, and architecture governance forums.
• Evaluate and recommend technology choices including cloud platforms (Azure), frameworks, and third-party services.
• Ensure non-functional requirements — performance, security, scalability, and resilience — are embedded in every design.
• Act as the primary technical point of contact for enterprise clients throughout the engagement lifecycle.
• Lead discovery workshops, requirements sessions, and solution presentations with C-suite and technical stakeholders.
• Translate complex technical concepts into clear business value narratives for non-technical audiences.
• Build and maintain strong client relationships, identifying expansion opportunities and driving satisfaction.
• Produce and present architecture roadmaps, solution proposals, and executive briefing materials.
• Partner with Project Managers and PMO leads to define project scope, milestones, resource plans, and risk registers.
• Provide architecture-level estimates and input into project scheduling and budgeting.
• Oversee technical workstreams, unblocking teams, and resolving cross-functional dependencies.
• Maintain delivery accountability through steering committee reporting and executive status updates.
• Champion Agile/SAFe delivery practices while ensuring architectural integrity is preserved throughout sprints.
• Mentor and coach senior developers and lead engineers, elevating team-wide technical capability.
• Conduct architectural onboarding for new team members on complex programs.
• Collaborate with hiring managers on technical screening and skills assessment.

.Net Architect

• Define, document, and own end-to-end solution architecture for complex .NET-based applications and integrations.
• Establish architectural standards, patterns, and best practices across development teams.
• Lead technical design reviews, code reviews, and architecture governance forums.
• Evaluate and recommend technology choices including cloud platforms (Azure), frameworks, and third-party services.
• Ensure non-functional requirements — performance, security, scalability, and resilience — are embedded in every design.
• Act as the primary technical point of contact for enterprise clients throughout the engagement lifecycle.
• Lead discovery workshops, requirements sessions, and solution presentations with C-suite and technical stakeholders.
• Translate complex technical concepts into clear business value narratives for non-technical audiences.
• Build and maintain strong client relationships, identifying expansion opportunities and driving satisfaction.
• Produce and present architecture roadmaps, solution proposals, and executive briefing materials.
• Partner with Project Managers and PMO leads to define project scope, milestones, resource plans, and risk registers.
• Provide architecture-level estimates and input into project scheduling and budgeting.
• Oversee technical workstreams, unblocking teams and resolving cross-functional dependencies.
• Maintain delivery accountability through steering committee reporting and executive status updates.
• Champion Agile/SAFe delivery practices while ensuring architectural integrity is preserved throughout sprints.
• Mentor and coach senior developers and lead engineers, elevating team-wide technical capability.
• Conduct architectural onboarding for new team members on complex programs.
• Collaborate with hiring managers on technical screening and skills assessment.

Forward Deployed Engagement Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Program Manager

Delivery Manager

Strategic Account Director

Senior Data Platform Engineer

Principal Solutions Architect

.Net Architect

.Net Architect / PMO