Technical Account Manager

Nexus Cognitive

Technical Account Manager acting as a trusted technical advisor and architect at NX1's flagship enterprise accounts. Collaborating with customer engineering teams and leading technical discussions.

Posted 5/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AirflowCloudKafkaKubernetesSpark

About the role

Key responsibilities & impact

Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums
Hold architectural credibility with the customer's senior engineers, architects, and platform team
Translate between the customer's technical reality and NX1's engineering team
Read design documents and ask the right questions
Provide technical context that informs but does not replace the work of the Principal SA and the FDEM
Own the NX1-side technical context for each account you cover
Route customer-side technical escalations to the right resource at NX1
Maintain working relationships with the customer's technical middle layer
Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation
Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence

Requirements

What you’ll need

10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system)
Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scale
Track record of being the customer's technical go-to person at a prior vendor engagement
Strong written technical communication — design memos, architecture decision records, exec briefs that hold up to senior technical review
Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deployment
Deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles)

Benefits

Comp & perks

A collaborative team culture built on curiosity and respect
Challenging work where your contributions clearly matter
A leadership team that invests in learning and development
The opportunity to work at the intersection of cloud, data, and AI innovation

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Hard Skills & Tools

enterprise data architecturecloud architectureOSS data stackSparkTrinoAirflowIcebergKubernetesS3-compatible object storageKafka

Soft Skills

technical communicationrelationship managementproblem-solvingtechnical escalation managementcollaborationarchitectural credibilitytranslation of technical conceptsdesign discussion facilitationintegration planninggovernance navigation