Help Desk Technician
Nextran Truck Centers
full-time
Posted on:
Location Type: Office
Location: Fultondale • Alabama • United States
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Tech Stack
About the role
- Provide first-line technical support to employees across all locations.
- Ensure timely resolution of hardware, software, and Microsoft 365 issues.
- Respond to help desk tickets and phone calls, providing first-tier troubleshooting and support.
- Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and other hardware.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Assist users with password resets, account access issues, MFA setup, and basic identity/security troubleshooting.
- Install, configure, and maintain workstations, peripherals, and approved software.
- Document all support interactions, resolutions, and follow-up actions in the ticketing system.
- Escalate complex or high-impact issues to senior IT staff.
- Support onboarding and offboarding processes, including device setup, account provisioning, and equipment retrieval.
- Maintain inventory of IT equipment, accessories, and replacement parts.
- Ensure compliance with company security policies, data protection standards, and acceptable-use guidelines.
Requirements
- 3 years of experience in a help desk, desktop support, or technical support role.
- Strong hardware troubleshooting skills, including desktops, laptops, printers, and mobile devices.
- Hands-on experience supporting Microsoft 365 applications and performing first-tier M365 troubleshooting.
- Familiarity with Windows, basic networking concepts, and common enterprise software.
- Ability to communicate clearly with non-technical users and provide patient, user-friendly support.
- Strong organizational skills with the ability to manage multiple tickets and priorities.
- CompTIA A+ certification (preferred).
- Experience in a multi-location environment or supporting remote users (preferred).
- Exposure to Active Directory, Azure AD, or basic identity management (preferred).
- Experience with ticketing systems and IT documentation practices (preferred).
- Understanding of cybersecurity best practices and safe-computing principles (preferred).
Benefits
- Career Paths
- Network of 30 Dealerships
- Disability Insurance
- Paid Time Off (2wks 1st year)
- Nextran Paid Life Insurance
- Family Centered Values
- Medical and Dependent Care FSA
- 401(k) Retirement Plan with Match
- Company-Paid Holidays
- EAP
- Great Medical, Dental, & Vision Benefits
- Social Responsibility Opportunities
- 28+ Years of Industry Experience
- Professional Growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware troubleshootingMicrosoft 365 supportdesktop supportfirst-tier troubleshootingWindowsbasic networking conceptsActive DirectoryAzure ADticketing systemscybersecurity best practices
Soft Skills
clear communicationpatient supportorganizational skillsmulti-taskinguser-friendly support
Certifications
CompTIA A+