Nextran Truck Centers

IT Support

• Provide first-line technical support to employees across all locations.
• Ensure timely resolution of hardware, software, and Microsoft 365 issues.
• Respond to help desk tickets and phone calls, providing first-tier troubleshooting and support.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and other hardware.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist users with password resets, account access issues, MFA setup, and basic identity/security troubleshooting.
• Install, configure, and maintain workstations, peripherals, and approved software.
• Document all support interactions, resolutions, and follow-up actions in the ticketing system.
• Escalate complex or high-impact issues to senior IT staff.
• Support onboarding and offboarding processes, including device setup, account provisioning, and equipment retrieval.
• Maintain inventory of IT equipment, accessories, and replacement parts.
• Ensure compliance with company security policies, data protection standards, and acceptable-use guidelines.

Help Desk Technician