NextLink Group

Business Operations

• Responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces.
• Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors.
• Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments)
• Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
• Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys
• Manage user groups, roles, permissions, access, and IDS-based account sync
• Troubleshoot issues, lead upgrades/patches, maintain knowledge base.
• Handle incidents, change/access requests; liaise with vendor support
• Maintain user guides, training materials, KPI dashboards, master data
• Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support
• Support process documentation/modeling per BPM standards
• Run mapping workshops and improvement initiatives
• Maintain process repository & documentation
• Design/configure automated workflows (rules, approvals, notifications, routing)
• Build/maintain JavaScript forms for TIM customization
• Identify automation opportunities
• Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams
• Ensure policy/audit/regulatory compliance; maintain documentation.
• Act as liaison between business, IT, and vendors.
• Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.

IT SME, BPM

Risk

• Assess current-state data catalog, metadata management, and data governance capabilities.
• Conduct stakeholder interviews and workshops with business and technical teams.
• Identify critical data assets, metadata requirements, stewardship needs, and ownership gaps.
• Analyze customer data creation, maintenance, and consumption processes.
• Document key data flows, systems, dependencies, risks, and improvement opportunities.
• Gather and prioritize business requirements for data catalog and governance initiatives.
• Develop and recommend a practical enterprise data catalog strategy.
• Define priority data catalog use cases and adoption roadmap.
• Establish metadata management standards, taxonomy, classification, and onboarding criteria.
• Support implementation of metadata management best practices.
• Drive adoption of data catalog capabilities across business and technical communities.
• Support the establishment and operationalization of enterprise data governance.
• Define data domains, ownership structures, stewardship models, and accountability mechanisms.
• Define roles and responsibilities for Data Owners, Data Stewards, Data Custodians, Business Users, Technical Teams.
• Govern and standardize key customer concepts including: Customer Lifecycle, Customer Journey, Customer Experience, Customer Interactions, Customer Value.
• Ensure alignment with CRM and MDM initiatives.
• Support data quality improvement initiatives.
• Prepare governance documentation, assessments, evidence, and recommendations.
• Identify data quality issues and recommend remediation approaches.
• Support regulatory and organizational compliance requirements.
• Support the design and delivery of the organization's Data Literacy Program.
• Promote data culture and adoption of governance practices.

IT SME, BPM

Data Catalog, Data Governance Specialist