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IT SME, BPM
NextLink GroupIT SME BPM role focusing on administration and improvement of iGrafx BPM system for a Pharma company. Responsible for process modeling, automation, and liaising with stakeholders and vendors.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and improving iGrafx BPM systems and TIM Solutions automation, with a strong focus on process modeling, workflow automation, and system integration. Proficient in stakeholder engagement, requirements analysis, and ensuring compliance within regulated industries.
Highest-signal resume keywords
IGrafx BPM AdministrationWorkflow Automation ImplementationJavaScript Form DevelopmentAPI IntegrationBPM Certification (ABPMP/CBPP)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ModelingSystem IntegrationLifecycle ManagementRequirements AnalysisSolution DesignKPI TrackingBPMN KnowledgeData ExchangeAutomation Opportunities IdentificationUser Access Management
Soft Skills
Stakeholder EngagementIncident ManagementChange ManagementTraining Material DevelopmentCollaboration
Tools & Technologies
IGrafx Process360TIM SolutionsAzure DevOpsPostmanSmartClientPythonRESTETLSSO/Azure ADReporting Tools
Certifications & Qualifications
BPM Certification (ABPMP/CBPP)PM Certification (PMP/PRINCE2/Agile/Scrum)
Industry Keywords
Regulated Industry ExperiencePharmaHealthcareManufacturingFinance
Tech Stack
Tools & technologiesAzureCloudETLJavaScriptPMPPython
About the role
Key responsibilities & impact- Responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces.
- Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors.
- Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments)
- Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
- Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys
- Manage user groups, roles, permissions, access, and IDS-based account sync
- Troubleshoot issues, lead upgrades/patches, maintain knowledge base.
- Handle incidents, change/access requests; liaise with vendor support
- Maintain user guides, training materials, KPI dashboards, master data
- Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support
- Support process documentation/modeling per BPM standards
- Run mapping workshops and improvement initiatives
- Maintain process repository & documentation
- Design/configure automated workflows (rules, approvals, notifications, routing)
- Build/maintain JavaScript forms for TIM customization
- Identify automation opportunities
- Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams
- Ensure policy/audit/regulatory compliance; maintain documentation.
- Act as liaison between business, IT, and vendors.
- Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.
Requirements
What you’ll need- Bachelor's in IT, CS, Business Info Systems, Engineering, or related
- 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work
- iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools
- Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum)
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible work arrangements