Nextiva

Customer Expansion Account Executive – Small Business

Nextiva

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
  • Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
  • Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
  • Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
  • Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
  • Operate with Accountability: Take full ownership of your performance, activity, and results
  • Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
  • Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

Requirements

  • 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
  • Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
  • Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
  • Comfortable with outbound engagement and proactive customer communication
  • Highly organized with strong follow-through and attention to detail
  • Coachable and open to feedback, with a track record of applying it
  • Self-motivated and resourceful, you take initiative to solve problems and develop your skills
  • Interest in AI and technology, with a willingness to continuously learn and apply new tools
  • Bachelor's degree in business or a related field (Nice to Have)
  • Experience selling SaaS, UCaaS, CCaaS, or related technologies (Nice to Have)
  • Familiarity with Salesforce or similar CRM platforms (Nice to Have)
  • Familiarity with qualification frameworks (BANT / MEDDPICC) (Nice to Have)
  • Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting (Nice to Have)
  • Prior experience supporting US based customers in a B2B environment (Nice to Have)
Benefits
  • Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
  • Life Insurance (24 times your monthly salary)
  • Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
  • Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
  • Employee Assistance Program and comprehensive wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesaccount managementcustomer engagementpipeline managementforecastingperformance metricsSaaSUCaaSCCaaSqualification frameworks
Soft Skills
communicationorganizationattention to detailcoachabilityself-motivationresourcefulnessproblem-solvinginitiativeactive listeningadaptability
Certifications
Bachelor's degree