Nextiva

Junior Expansion Account Manager, Small Business

Nextiva

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Junior

About the role

  • Sell Nextiva solutions through a primarily outbound motion to existing small business customers (less than 100 employees)
  • Uncover opportunities through strategic, prospecting and discovery-led outreach using calls, email, SMS, and voicemail
  • Recommend and position Nextiva solutions — from call center features to analytics and AI tools — that solve real business problems
  • Deliver personalized product demos that show how Nextiva creates meaningful business outcomes
  • Identify and prioritize high-potential opportunities within the existing customer pool, leveraging structured outreach strategies and available insights
  • Qualify, prioritize, and close deals with confidence
  • Use Salesforce to manage pipeline and forecast revenue accurately
  • Consistently meet or exceed monthly and quarterly sales targets
  • Collaborate cross-functionally to ensure a seamless customer experience and alignment across teams
  • Champion Nextiva’s standard of Delivering Amazing Service® in every customer interaction

Requirements

  • 2+ years of experience in customer service, account management, inside sales, or business development in a fast-paced, high-volume environment in telecommunications, technology, or other relevant industries
  • Demonstrated success in outbound customer engagement — not reliant on inbound leads or support triggers preferred
  • Proven track record of meeting or exceeding quota and/or other relevant revenue KPIs (retention, renewal, upsell/cross-sell, lead generation, etc.) preferred
  • Experience working in a high-volume environment and/or managing high volume books of business
  • Clear, concise verbal and written communication for high-volume outreach. English fluency required (spoken and written)
  • Proficiency with CRM tools (Salesforce preferred)
  • Comfortable navigating a team-driven sales model with a collaborative mindset
  • Highly coachable, organized, and motivated by results.
Benefits
  • Health 🍏 - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
  • Insurance 💼 - Life Insurance (24 times your monthly salary)
  • Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
  • Financial Security 💰 - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
  • Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
  • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound salescustomer engagementpipeline managementquota achievementlead generationupsellingcross-sellingproduct demonstrationsanalytics toolsAI tools
Soft Skills
communicationcollaborationorganizationmotivationcoachabilitystrategic thinkingcustomer serviceproblem-solvingprioritizationconfidence