NextHop Systems

Engineer

• Write platform driver code both in kernel and user space.
• Write diagnostics code to test and verify hardware is working as designed.
• Participate in and lead design reviews with peers to decide on the best solutions for platform/diagnostic architecture.
• Collaborate with hardware engineers to come up with custom tests to stress hardware design.
• Participate in all parts of system enablement ranging from system bring up to be ready to be deployed in AI datacenters.
• Support diagnostic tests for the systems in Manufacturing/EMI/Safety/MDVT/Packaging.
• Be a part of shaping a startup - define company culture, challenge and change the ways things are done, and contribute to determining the future of the company.

Diagnostics Engineer

Full-stack Engineer

• Participate in all parts of software engineering, ranging from design and implementation of software solutions to testing and peer review
• Collaborate with engineers on building and optimizing our core systems
• Support customers at various stages of development through involvement in project scoping, proof of concept, early trials, and production/escalation support
• Be a part of shaping a startup - define company culture, challenge and change the ways things are done, and contribute to determining the future of the company

Software Engineer

Software Engineer, New Grad

Designer

• Develop detailed test plans to characterize and validate systems, subassemblies or components as per industry or internal specifications by working closely with HW design (mechanical, thermal, electrical etc.)
• Work closely with the cross-functional teams to coordinate cost, schedule and address cross-functional dependencies e.g. HW allocation, SW readiness, shipment etc
• Partner with external labs to secure resources to complete scheduled tests in a timely manner
• Capture all the issues using bug tracking software and report realtime status with adequate details
• Analyze test results, find product design issues, log bugs using tracking software, recommend corrective action, drive resolution and verify fixes
• Review, edit, and release test reports for the products tested
• Evaluate technical readiness prior to release to manufacturing
• Learn and improve test cost, consistency, and efficiency proactively

Mechanical Design Verification Engineer

Support Engineer

• Deliver exceptional customer experiences by providing timely and effective support
• Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
• Maintain clear and consistent communication with both external customers and internal teams
• Develop deep expertise in our products and solutions, understanding customer usage patterns
• Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
• Respond to customer inquiries and questions across various communication channels (chat, phone, web)
• Meticulously track customer cases and prioritize them based on classification and urgency
• Provide timely workarounds and resolutions to customer issues, adhering to established service level agreements
• Track and report metrics and strive for continuous improvement
• Required to be part of an on-call rotation schedule to ensure 24/7 support coverage

Technical Support Engineer

Program Manager

• Plan, coordinate, and execute complex operational programs and initiatives across departments
• Identify inefficiencies and implement process improvements to enhance productivity and scalability
• Define and implement phase gate strategy into new hardware programs
• Track program performance using KPIs and dashboards; report progress to stakeholders
• Manage budgets, timelines, and resource allocations for projects and operational initiatives
• Collaborate with teams such as Supply Chain, IT, Finance, and Customer Support to ensure alignment
• Lead regular program reviews and facilitate communication among stakeholders
• Support change management initiatives and ensure smooth adoption of new processes and systems
• Mentor junior team members and foster a culture of continuous improvement
• Proactively manage and communicate manufacturing activities, promptly escalating risks and recovery plans as needed
• Champion a culture of continuous improvement within the manufacturing process, identifying and implementing opportunities for optimization

HW Operations Program Manager

• Develop detailed test plans to characterize and validate systems, subassemblies or components as per industry or internal specifications by working closely with HW design (electrical, thermal, power, optics etc.)
• Support HW bring up, and contract manufacturing NPIE with any electrical qualifications, debugging and test script support
• Work closely with the cross-functional teams to co-ordinate test cost, schedule and address cross-functional dependencies e.g. HW allocation, SW readiness
• Procure test equipment and resources to complete scheduled tests in a timely manner
• Analyze test results, find product design issues, log bugs using tracking software, report realtime status with adequate details, recommend corrective action, drive resolution and verify fixes
• Review, edit, and release test reports for the products tested
• Evaluate technical readiness prior to release to manufacturing
• Learn and improve test cost, consistency, and efficiency proactively

EDVT Engineer

Network Engineer

• Design, implement, and optimize scalable network architectures
• Configure and troubleshoot routing, switching, and data center technologies
• Develop automation scripts for configuration, monitoring, and diagnostics
• Work in lab and production settings to test, validate, and deploy new designs
• Document solutions and present technical findings to peers and stakeholders
• Support customers at various stages of development through involvement in project scoping, proof of concept, early trials, and production/escalation support
• Be a part of shaping a startup - define company culture, challenge and change the ways things are done, and contribute to determining the future of the company.