Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
Drive scalability and operational efficiency across the partner ecosystem
Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

Requirements

12+ years of experience in MSP, SaaS, IT services, or digital workplace / DEX environments
Proven leadership experience scaling MSP or partner-led businesses in the Americas
Strong understanding of enterprise SaaS, subscription models, and partner ecosystems
Experience working with CIOs, IT Operations, Digital Workplace, or End-User Computing teams
Demonstrated P&L ownership and commercial leadership
Ability to operate effectively in a fast-growing, global, matrixed organization
Experience with DEX, IT operations analytics, observability, or digital workplace platforms
Background working with global system integrators (GSIs) or large MSPs
Exposure to ITSM, VMS, automation, or experience management ecosystems

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability
Accidental death/personal loss coverage
Unlimited paid time off
11 company-paid holidays
3 extra days for volunteering
Flexible Hours
401(k) plan with company matching contributions
Bonuses for referring successful hires

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MSPSaaSIT servicesdigital workplaceDEXP&L ownershipcommercial leadershipIT operations analyticsobservabilityexperience management

Soft Skills

leadershipcollaborationrelationship buildingoperational efficiencyteam developmentstrategic thinkingcommunicationproblem-solvingadaptabilitytrust building