Manage the delivery of scoped Managed Services to Nexthink customers
Act as a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Conduct analysis of Customer’s Nexthink data
Support customer’s initiatives on Nexthink areas of operations
Prepare weekly, monthly and quarterly reporting to the customer

Requirements

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams
Deep knowledge of IT operations
Ability to learn new technologies quickly
Excellent knowledge of Microsoft Windows and Linux clients and their applications
Preferred: Practical knowledge of SQL, XML, windows PowerShell, Practical experience with data integration methods and technologies

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisSQLXMLPowerShelldata integration methodstechnical consultinganalyticsautomationend-user computingIT operations

Soft Skills

collaborative abilitycustomer servicecommunicationgovernancerequirements gatheringprioritizationfeedback provisionanalysisreportingadaptability

Certifications

BA/BS in computer scienceBA/BS in computer engineering