VP of Service
NextGen Security
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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Job Level
About the role
- Manage the service department operations to ensure customer satisfaction including business growth through marketing and customer visits
- Oversee Service Management and Field Supervisors for the West division offices
- Implement standards, processes, and procedures relating to service in the West
- Oversee Service Coordinators for division, driving change and efficiencies when needed
- Manage service contract and customer satisfaction
- Establish and maintain subcontractor relationships around the country
- Assist in sales process for new service contracts and requirements
- Increase Service Revenues and Margins across the Division
Requirements
- Bachelor’s degree in operations management or related field
- 5+ years of experience in management, operations, and leadership
- Previous supervisory/management experience
Benefits
- Excellent customer service skills
- Excellent oral and written communication skills
- Positive attitude and commitment to integrity and company standards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementservice managementcustomer satisfactionbusiness growthmarketingservice contractschange managementefficiency improvementsales processrevenue management
Soft Skills
leadershipsupervisory skillsinterpersonal skillscommunication skillsrelationship managementteam managementproblem-solvingstrategic thinkingorganizational skillscustomer service orientation
Certifications
Bachelor's degree