Technical Writer
NextGen IT Services
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Tech Stack
About the role
- Produce and maintain high-quality documentation, including user guides, SOPs, program communications, and social media content.
- Write and edit technical documents with clarity, accuracy, and audience-appropriate structure.
- Edit and format technical and program documentation in Word and PowerPoint.
- Serve as a senior editor to ensure consistency across internal and external training materials.
- Conduct quality reviews to ensure proper grammar, punctuation, and style.
- Integrate multiple stakeholder inputs into polished, client-ready deliverables.
- Develop client training aids such as video scripts, presentation materials, and social media content.
- Learn complex technical concepts and communicate them in simple, engaging ways.
- Collaborate with SMEs and internal authors to refine documentation and provide recommendations for improvement.
- Gather and synthesize stakeholder feedback to enhance usability and inform future investments.
- Support Agile team workflows and SDLC-aligned documentation needs.
- Perform additional duties as assigned by the manager.
Requirements
- Bachelor’s degree in a related field
- Strong writing and editing skills
- Ability to understand and translate technical subject-matter content
- Expertise in audience and user analysis
- Documentation planning, structuring, and organization
- Familiarity with documentation tools and formats (e.g., Word, PowerPoint)
- Strong research and information-gathering capabilities
- Understanding of Software Development Lifecycle (SDLC)
- Experience working in Agile environments
- Strong collaboration and communication abilities
- Empathy and a user-centric approach to documentation
- Adaptability and quick learning capabilities
- Excellent critical thinking and problem-solving skills
- Strong organization and time-management skills
- Excellent attention to detail
- Openness to feedback and iterative revision.
Benefits
- Medical
- Dental
- Vision
- 401k with match
- Flexible Spending Account
- Paid Time Off (PTO)—including vacation and holiday pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
writingeditingdocumentation planninguser analysisinformation gatheringtechnical communicationquality reviewcontent developmentSDLCAgile
Soft Skills
collaborationcommunicationempathyadaptabilitycritical thinkingproblem-solvingorganizationtime managementattention to detailopenness to feedback
Certifications
Bachelor's degree