NextGen IT Services

Project Manager

• Provide Project Management Services
• Ensure project success following best practices

ServiceNow

• Lead the configuration of ITSM Incident Management
• Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow
• Configure the Knowledge Management to support multi-level access control
• Perform migration of existing Survey configurations and historical CSAT results
• Perform data migrations of historical Incidents, Knowledge Bases, and User records
• Develop Service Portal widgets, Client Scripts, and UI Actions
• Implement advanced Reference Qualifiers and User Criteria
• Design and configure Reports and Dashboards tailored to different personas

ServiceNow Developer

QA Engineer

• Provide platform specific advice and expertise on Quality Assurance aspects to the stakeholders that will ensure project completion and costs savings throughout the project lifecycle.
• Quality assurance includes the periodic review of key project processes, documentation (i.e., business case, project charter, project schedule and budget – original and current baseline, requirements, designs, and project reports, etc.), and interviews with key business and technical staff.
• Quality assurance also includes evaluating, identifying, and recommending adjustments to the activities or tasks (and associated resources) that must be performed in the project to provide confidence that the project will satisfy the relevant quality standards.

Quality Assurance Engineer

System Administrator

• System Admin with Electronic Health Records (EHR/ EMR) experience.

Project Manager

ServiceNow Developer

Quality Assurance Engineer

Systems Administrator