NextGen IT Services

Scrum Master

• Facilitate core Agile events and lightweight cross team syncs; maintain sprint goal clarity
• Make Agile “feel useful” via energetic, varied, participatory ceremonies (not rote compliance)
• Track and drive resolution of impediments (environment, integration, data, approvals) across platforms
• Coordinate cross team and cross platform dependencies (batch windows vs deployment timing, integration points)
• Maintain visible radiators: sprint goals, impediment log, experiment tracker, simple metrics (goal attainment %, carryover, blocker aging)
• Coach Product Owners / BAs and tech leads on prioritization, slicing, and readiness
• Drive 1–2 small improvement experiments per team per sprint; follow through to closure
• Foster psychological safety, inclusive participation, and sustainable pace

DevOps Engineer

• Optimize release deployments and maintain secure cloud infrastructure
• Handle day-to-day operations and problem-solving
• Ingest new solutions and products from the Build/Automation organization
• Use monitoring and logging tools to solve issues
• Conduct post-mortem analysis and identify potential issues for improvement
• Setup, monitor, and maintain DevOps cloud-based SAAS products and solutions
• Maintain security and data privacy and ensure compliance
• Work with architects on deployment architecture, security, and CI/CD implementations
• Setup and maintain Kubernetes clusters on cloud environments
• Analyze and solve operational issues, and respond to incidents
• Conduct root cause analysis and implement continuous improvements
• Evaluate new technology options and vendor products

DevOps/SRE Engineer

Business Intelligence Developer

• Support PHMSA’s data warehouse modernization and reporting transformation initiatives.
• Collaborate closely with AI engineers and contribute to data analysis and interpretation.
• Gather and document business requirements, and support report rationalization efforts.
• Translate stakeholder needs into actionable technical specifications.
• Work closely with federal stakeholders, project managers, and technical teams.
• Help guide the migration from legacy OBIEE reporting to Tableau environment.
• Track and report on project progress, risks, and dependencies related to reporting solutions.

BI Analyst/Business Analyst

Machine Learning Engineer

• Collaborate with data scientists and subject matter experts to develop machine learning models using curated datasets.
• Conduct experiments, prototypes, and proof-of-concepts to validate and refine model performance.
• Build scalable, reusable training pipelines using Databricks notebooks and MLflow.
• Implement and optimize Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) systems, and AI agent architectures for enterprise use cases.
• Operationalize models using robust CI/CD workflows.
• Deploy ML solutions via MLflow, AWS SageMaker, or custom APIs.
• Monitor production performance for accuracy, drift, and latency; manage retraining cycles and model governance.
• Partner with Data Engineering to align ML pipelines with the Bronze, Silver, and Gold layers of a Medallion Architecture.
• Engineer high-quality features and maintain training and inference pipelines.
• Utilize AWS services such as S3, EC2, Lambda, SageMaker, and Step Functions for scalable ML workloads.
• Document ML artifacts, processes, and performance outcomes clearly and comprehensively.
• Collaborate within agile teams, support project ceremonies, and maintain stakeholder communication.
• Mentor junior team members and share best practices.

ML Engineer

Software Engineer

• Be part of an Agile support team in support of digital transformation, integration of emerging technologies into mission applications and supporting modernized, cloud-based applications in production for Customs and Border Protection.
• The ideal candidate will be innovative, creative, and able to work independently.
• Note that the duties listed above are not exhaustive, and the successful candidate may be required to perform additional tasks as needed.

Flutter Developer

• 7 plus years of overall IT experience on SailPoint.
• Implementation customization and support of SailPoint IdentityNow and IdentityIQ.
• Designing tool architecture and coding using advanced J2EE for product customization.
• Designing and implementing Workflows & Rules according to the environment capacity.
• Customizing SailPoint product as per client requirements, including custom applications, tasks, reports, User Interface.
• Implementing Certification in SailPoint such as Manager Certification, Role Membership Certification, etc.
• Implementing custom connectors like Google Apps, Facebook for IQ integration.
• UI customization for SailPoint using JSF Framework, JavaScript.
• Implementing SOD Policies and Risk Score features in IdentityIQ.
• Onboarding or integrations with various applications.

SailPoint Developer, IQ Experience

Technical Writer

• Produce and maintain high-quality documentation, including user guides, SOPs, program communications, and social media content.
• Write and edit technical documents with clarity, accuracy, and audience-appropriate structure.
• Edit and format technical and program documentation in Word and PowerPoint.
• Serve as a senior editor to ensure consistency across internal and external training materials.
• Conduct quality reviews to ensure proper grammar, punctuation, and style.
• Integrate multiple stakeholder inputs into polished, client-ready deliverables.
• Develop client training aids such as video scripts, presentation materials, and social media content.
• Learn complex technical concepts and communicate them in simple, engaging ways.
• Collaborate with SMEs and internal authors to refine documentation and provide recommendations for improvement.
• Gather and synthesize stakeholder feedback to enhance usability and inform future investments.
• Support Agile team workflows and SDLC-aligned documentation needs.
• Perform additional duties as assigned by the manager.