NextGen Healthcare

Manager, Client Support Operations – Interoperability Platforms

NextGen Healthcare

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead a technical support team that provides operational and technical support for NextGen’s interoperability and integration platforms
  • Focus on ensuring reliable healthcare data exchange and integrations between NextGen systems and external partners or networks
  • Build the team’s technical expertise and maintain operational standards
  • Manage day-to-day support operations for assigned products or solution areas
  • Monitor service performance and drive continuous improvement in integration support
  • Oversee complex, high-impact client issues and escalations, providing clear direction and ownership through resolution
  • Partner cross-functionally with internal stakeholders to resolve client issues and improve support outcomes

Requirements

  • 6+ years of experience in technical support, application support, client services, or related operational support roles
  • 2+ years of people leadership experience with responsibility for coaching, performance management, and team development
  • Experience managing escalated client issues in a client-facing support environment
  • Experience using operational metrics and service data to monitor team performance and drive improvements
  • Experience working cross-functionally with product, engineering, or service teams to resolve complex client issues
  • Experience supporting enterprise software, SaaS platforms, or healthcare technology solutions preferred
  • Bachelor’s Degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field
  • ITIL or other service management certification preferred
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportapplication supportclient servicesoperational supportperformance managementservice managemententerprise softwareSaaS platformshealthcare technology solutions
Soft Skills
leadershipcoachingteam developmentproblem-solvingcross-functional collaborationcommunicationclient issue resolution
Certifications
ITIL