Principal Customer Experience Analyst
NextEra Energy, Inc.
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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Job Level
About the role
- Design, measure, and continuously improve end-to-end customer experience
- Translate company goals into clear CX and quality objectives
- Collect and analyze customer feedback
- Map key customer journeys to identify friction and improvement opportunities
- Present findings and recommendations to leadership.
Requirements
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 7+
- Strong analytical abilities
- Proficiency with CX analytic tools
- Data visualization
- Empathy for customers
- Understanding of business operations.
Benefits
- NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CX analytic toolsdata visualization
Soft Skills
analytical abilitiesempathycommunication
Certifications
High School GradGEDBachelor's degree