nextbike

International Account Manager

nextbike

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • You are the primary owner of our relationships with partners—including cities, transport companies, and franchisees.
  • You will ensure the financial sustainability of our systems in Portugal and Spain and strategically position us for successful re-tenders.
  • You’ll lead and manage the full partner lifecycle, acting as the main point of contact for municipalities and transport authorities.
  • Build and maintain high-trust relationships, ensuring long-term satisfaction and proactive communication regarding service changes and needs.
  • Own the financial performance of your assigned systems, managing accurate invoicing, payment follow-ups, and identifying growth opportunities to increase rental revenues.
  • Drive commercial expansion by identifying selling opportunities for fleet expansions, new features, advertising sales, and B2B services.
  • Ensure contractual compliance by monitoring adherence to SLAs and internal KPIs to maintain the highest service quality.
  • Coordinate cross-functionally with Operations and Marketing teams to plan localized campaigns and pursue sponsorship opportunities.
  • Act as a strategic advisor during expansion handovers and project implementation phases, ensuring smooth transitions and safety compliance.
  • Escalate and resolve challenges promptly, from operational failures to financial blockers, ensuring a solution-oriented approach.

Requirements

  • You hold a Bachelor’s or Master’s degree in Business, Public Administration, Urban Planning, or a related field.
  • 2–4 years of experience in Account Management, ideally working with municipalities or Public Transport Authorities (PTAs).
  • Native or fluent Portuguese and Spanish, along with professional English skills (minimum C1 level), are required.
  • Experience in micromobility, shared mobility, or smart city projects is a strong advantage.
  • You have a data-driven mindset and are comfortable managing financial targets and KPIs.
  • You are detail-oriented, pragmatic, and stress-resistant, with a proven ability to solve complex problems under pressure.
  • You are team-oriented and proactive, with excellent communication skills for high-level stakeholder interaction.
  • You are willing to travel frequently to our partner systems across the region.
Benefits
  • A job that sustainably improves your quality of life and that of your fellow humans.
  • Competitive Benefits: We are currently finalizing a benefit package tailored to the Portuguese market, ensuring competitive local standards.
  • Flexible work models and structures for creative freedom.
  • Growth & Development: Access to professional development opportunities and specialized training.
  • A strong team culture with flat hierarchies and an international network of colleagues for support and knowledge exchange.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementFinancial ManagementKPI ManagementData AnalysisContractual ComplianceProject ImplementationSales StrategyInvoicingRevenue GrowthMicromobility
Soft Skills
CommunicationProblem SolvingDetail-orientedProactiveTeam-orientedStress-resistantRelationship ManagementStrategic AdvisoryNegotiationCross-functional Coordination
Certifications
Bachelor’s DegreeMaster’s Degree