Nexplay Consulting Inc.

Security Operations

• Assist in maintaining and enforcing PCI-DSS compliance across client environments
• Help develop and document security templates, policies, SOPs, and audit artifacts
• Support creation of standardized security forms, checklists, and processes
• Coordinate with internal teams (L2/L3, Engineering) to ensure compliance alignment
• Assist in preparing for audits and collecting required documentation/evidence
• Monitor and track security-related tasks, requests, and remediation efforts
• Contribute to continuous improvement of security protocols and procedures

IT Security Operations Engineer

Consultant

• Perform a full assessment of our current Autotask and ITGlue configuration.
• Recommend and implement improvements aligned with MSP industry standards.
• Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
• Enhance ITGlue structure, documentation standards, permissions, and integrations.
• Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards).
• Identify gaps in processes and help build scalable documentation and SOPs.
• Provide training sessions or quick-reference guides for our internal team, if needed.

IT Security Operations Engineer

Autotask & ITGlue Consultant – MSP Process Optimization