Autotask & ITGlue Consultant – MSP Process Optimization

Nexplay Consulting Inc.

Consultant optimizing Autotask and ITGlue configurations for a growing MSP. Driving improvements in documentation and reporting while establishing best practices in a remote capacity.

Posted 5/21/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform a full assessment of our current Autotask and ITGlue configuration.
Recommend and implement improvements aligned with MSP industry standards.
Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
Enhance ITGlue structure, documentation standards, permissions, and integrations.
Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards).
Identify gaps in processes and help build scalable documentation and SOPs.
Provide training sessions or quick-reference guides for our internal team, if needed.

Requirements

What you’ll need

3+ years hands-on expertise with Autotask PSA and ITGlue.
Proven track record configuring PSA/Documentation platforms in an MSP environment.
Strong understanding of MSP operational frameworks (ticketing workflows, dispatching, SLAs, billing, project management).
Experience building custom Autotask reports using the LiveReports Designer.
Ability to diagnose configuration issues and propose clear, actionable solutions.
Excellent communication skills and ability to collaborate with operational leadership.
Nice-to-Have Experience with Datto RMM or other RMM platforms.
Exposure to ITIL concepts and service delivery frameworks.
Prior work standardizing documentation environments for MSPs.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Nexplay Consulting Inc. Website LinkedIn All Job Openings 11 - 50 employees Founded 2012 🤝 B2B ☁️ SaaS B2B
SaaS
Hospitality Nexplay Consulting Inc. is Technology Management At Nexplay Consulting Inc. , we specialize in seamless technology management tailored for the hospitality industry. From IT infrastructure to innovative solutions, we ensure your business runs smoothly, letting you focus on delivering exceptional guest experiences. Bespoke Solutions Experience the difference of white-glove IT support with Nexplay. Our bespoke solutions are meticulously tailored to meet your unique needs, delivering personalized service that exceeds expectations and elevates your operations. Leaders in Hospitality As industry leaders in hospitality technology, Nexplay combines decades of expertise with innovative technology solutions to empower hotels and restaurants. We ensure your operations run seamlessly, so you can focus on creating unforgettable guest experiences. We handle all things technology: new property openings, maintenance & support, IT infrastructure, and technology buildouts for hotels and restaurants. Autotask & ITGlue Consultant – MSP Process Optimization Job not on LinkedIn 🔥 3 minutes ago 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Consultant Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform a full assessment of our current Autotask and ITGlue configuration.
Recommend and implement improvements aligned with MSP industry standards.
Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask.
Enhance ITGlue structure, documentation standards, permissions, and integrations.
Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards).
Identify gaps in processes and help build scalable documentation and SOPs.
Provide training sessions or quick-reference guides for our internal team, if needed. 🎯 Requirements
3+ years hands-on expertise with Autotask PSA and ITGlue.
Proven track record configuring PSA/Documentation platforms in an MSP environment.
Strong understanding of MSP operational frameworks (ticketing workflows, dispatching, SLAs, billing, project management).
Experience building custom Autotask reports using the LiveReports Designer.
Ability to diagnose configuration issues and propose clear, actionable solutions.
Excellent communication skills and ability to collaborate with operational leadership.
Nice-to-Have Experience with Datto RMM or other RMM platforms.
Exposure to ITIL concepts and service delivery frameworks.
Prior work standardizing documentation environments for MSPs. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Freelance Project Lead – Consultant 🕒 April 1 Quote For Solar Group, Inc. 1 - 10 Website LinkedIn All Job Openings Freelance Project Lead Partners assisting clients in securing freelance work. Responsible for project management and client consultancy in a remote environment. 🇵🇭 Philippines – Remote ⏳ Contract/Temporary 🟠 Senior 💼 Consultant View More Consultant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Autotask PSAITGluecustom Autotask reportsLiveReports Designerconfiguration diagnosisworkflow optimizationSLA configurationautomation rulesbilling setupsdocumentation standards

Soft Skills

communication skillscollaborationproblem-solvingtrainingdocumentationprocess improvementanalytical thinkingattention to detailleadershipadaptability