Customer Care Agent, SME Services, Swedish
Nexi Group
full-time
Posted on:
Location Type: Hybrid
Location: Kraków • Poland
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Tech Stack
About the role
- Handle customer inquiries via calls, emails, and chats about acquiring or/and technical products.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
- Use CRM, ERP, and other systems to assist customers effectively.
Requirements
- Ability to handle customer inquiries via calls, emails, and chats with professionalism and empathy paired with good cooperation and networking skills.
- Fluency in Swedish (spoken and written). C1 level in English.
- Strong communication skills and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven.
- Flexible and result-oriented with a strong focus on quality.
- Experience with Payment products and card services (Bonus Skill).
- Knowledge of GDPR, AML and KYC guidelines (Bonus Skill).
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcustomer inquiriesreporting IT incidentsPayment productscard services
Soft Skills
professionalismempathycooperationnetworkingcommunicationteamworkservice-mindedproactiveself-drivenflexible