Nexi Group

Customer Care Agent, SME Services, Danish

Nexi Group

full-time

Posted on:

Location Type: Hybrid

Location: Kraków • Poland

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Tech Stack

ERP

About the role

  • Handle customer inquiries via calls, emails, and chats about acquiring or technical products.
  • Provide technical support for card terminals and self-service portals.
  • Manage administrative tasks such as updating customer details and resolving invoice-related questions.
  • Collaborate with internal and external teams to ensure smooth operations.
  • Use CRM, ERP, and other systems to assist customers effectively.

Requirements

  • Fluency in Danish (spoken and written).
  • Fluency in English (spoken and written).
  • Strong communication skills and teamwork abilities.
  • Technical aptitude for reporting IT incidents.
  • Service-minded, proactive, and self-driven.
  • Flexible and result-oriented with a strong focus on quality.
  • Bonus Skills: Fin-tech knowledge.
  • Prior experience in customer service or contact centers.
Benefits
  • Attractive salary and a competitive benefits package to reward your expertise and contributions
  • Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
  • Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
  • Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportreporting IT incidents
Soft Skills
strong communication skillsteamwork abilitiesservice-mindedproactiveself-drivenflexibleresult-orientedfocus on quality