NexGenTek, Inc.

Lead M&A IT Integration Engineer

NexGenTek, Inc.

contract

Posted on:

Location Type: Hybrid

Location: Richardson • Texas • United States

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Job Level

Senior

Tech Stack

CloudCyber SecurityITSMServiceNow

About the role

  • Evaluate the ITSM framework, infrastructure, and operational processes of new entities acquired or onboarded through M&A activity.
  • Map and align ITSM practices (incident, change, problem, service request, CMDB, etc.) with enterprise standards.
  • Conduct gap analysis and identify risks, redundancies, and integration challenges.
  • Support the transition and consolidation of ITSM tools and platforms (e.g., ServiceNow, BMC, Cherwell).
  • Collaborate with cybersecurity teams to ensure security, access controls, and compliance during integration.
  • Work with business and technical teams to design integration roadmaps and execution plans.
  • Document current- and future-state process flows, integration requirements, and operational runbooks.
  • Provide oversight and technical input during execution, testing, and post-go-live support.

Requirements

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience in IT Service Management, IT Operations, or Infrastructure roles.
  • Strong understanding of ITIL frameworks (ITIL v3 or v4 Foundation minimum).
  • Experience with M&A integration projects, especially in ITSM and operational process alignment.
  • Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell).
  • Familiarity with identity and access management, cloud migration, and enterprise security requirements.
  • Strong analytical, communication, and project coordination skills.
Benefits
  • Achieve a healthy work-life balance.
  • Competitive compensation and abundant growth opportunities.
  • Enjoy a standard 5-day workweek with 2 fixed weekly offs.
  • Experience an employee-centric environment with supportive policies.
  • Benefit from family-friendly and flexible work arrangements.
  • Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth.
  • Elevate your career trajectory with our Learning & Development (L&D) program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Service ManagementIT OperationsInfrastructureITILgap analysisintegration roadmapsprocess flowsoperational runbooksidentity and access managementcloud migration
Soft skills
analytical skillscommunication skillsproject coordination
Certifications
Bachelor’s degree in ITBachelor’s degree in Computer ScienceITIL v3 FoundationITIL v4 Foundation