NexGenTek, Inc.

Solutions Engineer

• Evaluate the ITSM framework, infrastructure, and operational processes of new entities acquired or onboarded through M&A activity.
• Map and align ITSM practices (incident, change, problem, service request, CMDB, etc.) with enterprise standards.
• Conduct gap analysis and identify risks, redundancies, and integration challenges.
• Support the transition and consolidation of ITSM tools and platforms (e.g., ServiceNow, BMC, Cherwell).
• Collaborate with cybersecurity teams to ensure security, access controls, and compliance during integration.
• Work with business and technical teams to design integration roadmaps and execution plans.
• Document current- and future-state process flows, integration requirements, and operational runbooks.
• Provide oversight and technical input during execution, testing, and post-go-live support.

Lead M&A IT Integration Engineer

Software Engineer

• Work on React Native development.
• Collaborate with team members to engineer success from inception to implementation.
• Participate in all phases of the development process including planning, analysis, and design.

Lead M&A IT Integration Engineer

React Native Engineer