Nexford University

Technology Operations Intern

Nexford University

internship

Posted on:

Location Type: Remote

Location: District of Columbia • Washington • United States

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Job Level

Entry Level

About the role

  • Act as a first point of contact for technical support questions from internal Nexford teams and external learners.
  • Help with internal operations such as onboarding, offboarding, tools audits, organizing information, cleaning up records, tagging data, and preparing inputs for reports and dashboards.
  • Support the team in investigating SaaS tools and reviewing system workflows and processes to spot issues and suggest practical improvements.
  • Collaborate with Technology, Product, and Academic teams on weekly tasks and projects, while gaining exposure to how tech issues are identified and resolved.

Requirements

  • Excellent communication skills with a learner- and customer-focused mindset with a genuine interest in helping others and improving their experience.
  • Strong problem-solving skills, attention to detail, and a willingness to ask questions when something isn’t clear.
  • Interest in technology operations, incident management, and ed-tech platforms.
  • Ability to learn new tools quickly and work independently in a remote environment.
  • Familiarity with Microsoft 365, LMS, or ticketing tools is a plus, but not required.
Benefits
  • Hands-on experience with Edtech and SaaS tools such as LMS, ITSM, and Office 365.
  • Practical experience in Tech Operations processes, platform operations, and digital system improvement in a SaaS environment.
  • Exposure to Tech execution workflows and cross-functional ed-tech teams' collaboration.
  • Strengthened technical communication and problem-solving skills that are valuable for future tech roles.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillslearner-focused mindsetcustomer-focused mindsetproblem-solving skillsattention to detailwillingness to ask questionsability to learn new tools quicklywork independently