NEXDOM healthtech

Technical Support Intern

NEXDOM healthtech

internship

Posted on:

Location Type: Hybrid

Location: Joinville • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Entry Level

About the role

  • Collaborate with the team to improve processes and document recurring solutions.
  • Provide customer support to clients (Unimeds) to record, track, and resolve technical tickets.
  • Identify and classify requests, routing them to the responsible teams when necessary.
  • Ensure customers are contacted back within established deadlines.
  • Assist in resolving questions about the use of the company's systems.

Requirements

  • Education: Currently enrolled in a university degree in Administration, Information Technology, or related fields.
  • Availability to work from 9:00 AM to 4:30 PM.
  • Basic knowledge of ticketing and management systems (e.g., Jira, Freshdesk, or similar).
  • Familiarity with productivity suites such as Microsoft Office (Word, Excel, Outlook) or Google Workspace.
  • Basic IT knowledge, including use of operating systems and web browsers.
  • Good verbal and written communication skills.
  • Organized, detail-oriented, and able to prioritize tasks.
  • Proactive and able to work effectively in a team.
  • Basic knowledge of healthcare management processes (a plus).
Benefits
  • Meal allowance / food voucher;
  • Access to a partnered psychological clinic for you and your dependents;
  • Life insurance;
  • Day off during your birthday month;
  • Home office allowance;
  • Transportation allowance;
  • Hybrid work model — must reside in Joinville or the surrounding area.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing systemsmanagement systemsbasic IT knowledgeoperating systemsweb browsers
Soft Skills
verbal communicationwritten communicationorganizational skillsdetail-orientedtask prioritizationproactiveteamwork