Support Analyst, Junior Systems

NEXDOM healthtech

full-time

Posted on: 1/3/2026

Location Type: Remote

Location: Brasil

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About the role

Provide technical support to resolve problems and incidents, ensuring quality and timely service.
Perform tests in the client environment to reproduce and identify the root cause of reported issues, analyzing and acting on evidence of technical or functional incidents to ensure accurate handling.
Contribute to the development of training materials for users and team members and support the maintenance of the research library and knowledge management.
Keep all team tickets properly identified, with an assigned owner and recorded in the appropriate workflow.
Analyze objects, data and error logs, and verify the system version installed at the client site.
Manage tickets in backlog and those without an owner, ensuring correct assignment and registration in the proper workflow.
Document solutions identified during ticket resolution to facilitate future reference in similar situations.
Handle tickets within the contracted SLA, closing them or routing them to the appropriate department when necessary.

Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
Minimum of 1 year of experience in a similar role.
Knowledge of SQL.
Knowledge of IIS.

Benefits

Health insurance for you and your dependents (no monthly premium 👀)
Dental plan for you and your dependents (no monthly premium 👀)
Meal/Food allowance
Totalpass
Emotional health program for you and your dependents (Employee Assistance Program)
Life insurance
Day off during your birthday month
Tuition assistance / scholarship
Home office allowance
Transportation allowance
Parking allowance
Flexible hybrid or remote work options.

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLIIS

technical supportproblem solvingcommunicationdocumentationtime management