Director of Hospitality
NEXDINE Hospitality
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Collaborate with clients to understand their event requirements, preferences, and expectations.
- Plan, organize, and execute catering events, ensuring a seamless and memorable experience for clients and guests.
- Coordinate with vendors, including catering services, decorators, and entertainment providers, to ensure all aspects of the event are well-managed.
- Create detailed event timelines and manage event logistics to ensure timely execution.
- Address and resolve any issues or challenges that may arise during events.
- Provide exceptional concierge services to guests, including answering inquiries, making reservations, and offering personalized assistance.
- Maintain a professional and welcoming atmosphere for guests, ensuring their needs are anticipated and met.
- Handle guest complaints or concerns promptly and effectively, striving to exceed expectations.
- Keep abreast of local events, and services to provide guests with relevant information.
- Coordinate with maintenance staff to address any repairs or improvements needed in a timely manner.
- Manage scheduling and logistics for meeting rooms, ensuring availability and proper setup.
- Work closely with vendors to ensure the timely delivery of supplies and services.
- Develop and maintain relationships with facility-related service providers.
Requirements
- Proven experience in event planning and coordination, with a focus on catering events.
- Strong interpersonal and customer service skills, with the ability to engage effectively with clients and guests.
- Excellent organizational and multitasking abilities to manage diverse responsibilities.
- Knowledge of concierge services and a commitment to delivering exceptional guest experiences.
- Facility management experience, including overseeing maintenance and coordinating logistics.
- Proficient in Microsoft Office and event planning software
- Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
- Minimum of 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.
Benefits
- Generous Compensation & Benefits Package
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance
- 401(k) Savings Plan
- Paid Time Off : Vacation, Holiday, Sick Time
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Employee Perks & Rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event planningevent coordinationcatering managementlogistics managementconcierge servicesfacility managementMicrosoft Officeevent planning software
Soft skills
interpersonal skillscustomer serviceorganizational skillsmultitaskingproblem-solvingcommunication skills
Certifications
Bachelor's degree in Hospitality ManagementBachelor's degree in Event Planning