Newstel Worldwide

Customer Service Associate – Mobile Gaming, German, English

Newstel Worldwide

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • Provide written customer support in English
  • Support German brands when required
  • Handle inquiries with professionalism, clarity, and empathy
  • Ensure SLA adherence and maintain high-quality communication standards
  • Work independently while collaborating closely with the wider team

Requirements

  • Native or fluent German
  • Native or fluent English
  • Previous experience in customer service or a consumer-facing role
  • Experience working toward performance targets
  • Experience with Zendesk or similar ticketing systems is strongly preferred
  • Comfortable using Google or Microsoft productivity tools
Benefits
  • Bring Your Own Device – You must provide your own PC/laptop
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceperformance targetsZendeskticketing systems
Soft Skills
professionalismclarityempathyindependencecollaboration