Newstel Worldwide

Customer Service Associate – Full Time/Part Time

Newstel Worldwide

part-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Provide excellent customer service through phone, chat, and email.
  • Address inquiries, concerns, and requests professionally and efficiently.
  • Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
  • Stay updated on company products, services, and processes to give accurate information.
  • Ensure timely and accurate resolution of customer concerns within agreed SLAs.
  • Maintain and update customer records in the system.
  • Follow company guidelines and SOPs to deliver consistent service quality.

Requirements

  • Strong customer service mindset with empathy and active listening skills.
  • At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
  • Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
  • Proficiency in computer navigation and system tools.
  • Good English communication skills (verbal and written).
  • Ability to handle diverse customer situations and resolve concerns effectively.
Benefits
  • Use Your Own Device

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer service mindsetempathyactive listeningcommunication skillsproblem-solvingability to handle diverse customer situationsconcern resolution
Certifications
High School diplomaSHSAssociate degreeVocational degreeCollege degree