Newsmatics

Customer Support

• Monitor and review user-generated content to ensure compliance with guidelines and standards
• Respond to user inquiries and provide excellent customer support through email and phone
• Handle inbound and outbound calls
• Identify and escalate potential issues, trends, and concerns to the appropriate teams
• Collaborate with the customer support team to improve moderation processes and tools
• Maintain a high level of accuracy and attention to detail in all tasks
• Participate in regular customer support meetings and training sessions

Customer Support Representative