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Customer Support Representative
NewsmaticsCustomer Support Representative reviewing and moderating user-generated content for a news tech company. Ensuring compliance with guidelines while providing excellent customer support across platforms.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in content moderation and customer support, with strong communication skills and a proven ability to analyze and address user inquiries effectively. Proficient in managing multiple tasks while maintaining high accuracy and attention to detail in a remote work environment.
Highest-signal resume keywords
Content Moderation Best PracticesCustomer Support ExperienceExcellent Communication SkillsCritical ThinkingTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ModerationCustomer SupportAnalytical SkillsMulti-taskingAttention to Detail
Soft Skills
Active ListeningVerbal CommunicationWritten Communication
Industry Keywords
JournalismSocial SciencesMediaCall Center ExperienceRemote Work
About the role
Key responsibilities & impact- Monitor and review user-generated content to ensure compliance with guidelines and standards
- Respond to user inquiries and provide excellent customer support through email and phone
- Handle inbound and outbound calls
- Identify and escalate potential issues, trends, and concerns to the appropriate teams
- Collaborate with the customer support team to improve moderation processes and tools
- Maintain a high level of accuracy and attention to detail in all tasks
- Participate in regular customer support meetings and training sessions
Requirements
What you’ll need- Proven experience or educational background in journalism, social sciences, media, or a related discipline
- Previous experience in a customer support or call center role
- Excellent phone, verbal, and written communication skills along with active listening
- Strong understanding of content moderation best practices
- Critical thinking and analytical skills
- Ability to multi-task, set priorities, and manage time effectively in a remote environment
- Native or proficiency in English (C1)
Benefits
Comp & perks- Fully remote position
- Continuous opportunities for career growth
- Knowledgeable and friendly team