Newsela

Customer Support, Billing Specialist

Newsela

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Junior

About the role

  • Conduct phone calls and emails to schools to facilitate timely renewals.
  • Generate quotes, process orders, and manage invoicing.
  • Discuss billing information with customers which includes payment timing, billing address information, and due dates
  • Assist customers with basic troubleshooting and account inquiries.
  • Use Google Sheets and Salesforce or Excel to track customer interactions and billing cycles.

Requirements

  • At least 1 year of customer service or billing experience with a U.S.-based company.
  • Proficiency in Google Docs and Spreadsheets (Excel or Salesforce experience is a plus).
  • Exceptional organizational and communication skills.
  • Written and verbal English fluency
  • Experience working US based hours (PHL night shift)
  • Hours: Full-time (40 hours/week), Monday–Friday, 8:00 AM – 5:00 PM ET.
Benefits
  • Candidates must have access to and be willing to use their personal computer or laptop for this role. The device can be a Mac (Apple) or PC product.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebillingtroubleshootinginvoicingquote generation
Soft Skills
organizational skillscommunication skillswritten English fluencyverbal English fluency