Senior Solution Consultant – ServiceNow
NewRocket
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
- Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
- Considered an expert in pre-sales and solution development
- Collaborate with Sales teams in the qualification of customer needs through discovery
- Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
- Provide mentorship and informal leadership to Solution Consultants as a senior resource
- Leads demonstrations of product, both standard and tailored to prospects and existing customers
- Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
- Lead competitive analyses and understands differentiators between the company and its competitors
- Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conduct transition briefings, communicates commitments and expectations in preparation for deployment
Requirements
- 5 + Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry
- Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible
- Strong knowledge and skills within assigned practice majors / minors
- Expert-level knowledge of pre-sales, and complete understanding of the full sales life cycle
- Expert-level knowledge of technical solution development
- Excellent communication skills, in both internal and external capacities; strong relationship-building skills, including at a senior level who may not have subject matter expertise in ServiceNow; must adapt and interpret communications, and influence key decision-makers
- Provides advisement in a proactive approach with Customers and internal teams
- Proficiency with the ServiceNow platform required
- Detail-oriented, self-motivated, and organized
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- ServiceNow sales certifications and/or Presales certifications
- ServiceNow CSA (Nice to have!)
- ServiceNow CIS (Nice to have!)
Benefits
- We champion diversity
- Celebrate creativity
- Embrace the uniqueness each person brings to the table
- Fostering a healthy work-life balance
- Creating a culture that thrives on collaboration and innovation
- Supporting professional growth for individuals and teams
- Committed to a diverse and inclusive workplace.
- Equal opportunity workplace and affirmative action employer
- Providing employment opportunity regardless of personal characteristics.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solution ConsultingSales EngineeringTechnical Solution DevelopmentPre-salesSales LifecycleProof of ConceptProof of ValueCompetitive AnalysisCustomer DiscoveryServiceNow
Soft Skills
CommunicationRelationship BuildingMentorshipLeadershipDetail-orientedSelf-motivatedOrganizational SkillsAdaptabilityInfluencingProactive Advisement
Certifications
ServiceNow Sales CertificationsPresales CertificationsServiceNow CSAServiceNow CIS