Senior Solution Consultant, Eastern US
NewRocket
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
- Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
- Considered an expert in pre-sales and solution development
- Collaborate with Sales teams in the qualification of customer needs through discovery
- Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
- Provide mentorship and informal leadership to Solution Consultants as a senior resource
- Leads demonstrations of product, both standard and tailored to prospects and existing customers
- Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
- Lead competitive analyses and understands differentiators between the company and its competitors
- Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment
Requirements
- 5 + Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry
- Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible
- Strong knowledge and skills within assigned practice majors / minors
- Expert-level knowledge of pre-sales, and complete understanding of the full sales life cycle
- Expert-level knowledge of technical solution development
- Excellent communication skills, in both internal and external capacities; strong relationship-building skills, including at a senior level who may not have subject matter expertise in ServiceNow; must adapt and interpret communications, and influence key decision-makers
- Provides advisement in a proactive approach with Customers and internal teams
- Proficiency with the ServiceNow platform required
- Detail-oriented, self-motivated, and organized.
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- ServiceNow sales certifications and/or Presales certifications
- ServiceNow CSA (Nice to have!)
- ServiceNow CIS (Nice to have!)
Benefits
- NewRocket is committed to a diverse and inclusive workplace.
- We value and celebrate diversity, believing that every employee matters and should be respected and heard.
- We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
- For individuals with disabilities who would like to request an accommodation, please contact HR.US@NewRocket.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solution ConsultingSales EngineeringTechnical Solution DevelopmentPre-salesSales LifecycleCustomer DiscoveryProof of ConceptProof of ValueCompetitive AnalysisBusiness Problem Solving
Soft Skills
Communication SkillsRelationship BuildingMentorshipLeadershipDetail-orientedSelf-motivatedOrganizational SkillsAdaptabilityInfluencing SkillsProactive Advisement
Certifications
ServiceNow Sales CertificationsPresales CertificationsServiceNow CSAServiceNow CIS