Newrez LLC

Manager

• Lead planning, execution, and delivery of IT operations initiatives to meet business goals
• Support and coordinate cross-functional teams including infrastructure, cloud, network, and service management
• Develop and maintain detailed delivery roadmaps and status reports
• Collaborate with business units, IT leadership, and vendors to define requirements and align on strategic objectives
• Communicate delivery progress, risks, and mitigation plans to senior leadership
• Drive continuous improvement across IT operations focusing on reliability, scalability, and performance
• Review and report on IT Operations KPIs and monthly reports on outages, changes, and consumption
• Ensure adherence to ITIL practices and governance standards
• Mentor and guide delivery leads and project managers within IT operations
• Proactively identify delivery risks and issues and implement mitigation strategies
• Ensure compliance with security, regulatory, and audit requirements

Technology Delivery Manager

Account Executive

The Wholesale Account Executive is responsible for markets wholesale and correspondent products and services to prospective brokers/bankers. In addition, the Wholesale Account Executive manages established broker relations including broker approvals, education, customer service and quality management regarding process, product and technology. Principal Duties Formulate and establish funding projections/goals in conjunction with Wholesale leadership to align with Wholesale and Correspondent loan production, quality, and volume targets. Performs initial contact to prospect new mortgage brokers/bankers and coordinate broker approval process. Collaborates with Wholesale leadership and Corporate business partners to develop/implement marketing strategies within assigned territory/account list. Conducts large group presentations at broker offices to promote Company Value Proposition and present our process, product and technology platforms. Serves as subject matter expert on Company policies, procedures, products and technology. Collaborates with loan operations team to manage active pipeline. Escalates second reviews to appropriate Operations/Underwriting leadership. Establishes communication protocol with Client Relations Managers to optimize service delivery. Assists clients with lock reconciliation, extensions and exceptions. Ensures that clients understand the Company’s loan processing, underwriting and closing processes. Provides brokers/bankers with information to access current rate sheets and product guidelines. Provides technical training and support to clients with regard to Company technology platform. Performs related duties as assigned by management.