Support Specialist – Customer Service
Newrez LLC
full-time
Posted on:
Location Type: Office
Location: Fort Washington • Pennsylvania • Washington • United States
Visit company websiteExplore more
Job Level
About the role
- Process incoming mail, FedEx deliveries, and original documents
- Distribute and route documents appropriately to ensure timely handling
- Maintain accurate tracking of received and processed documents
- Monitor Customer Service queues in ResWare and assigned Outlook inboxes
- Assist with processing bringdowns, loan amount and loan number changes, address and property type revisions, tax updates and revisions, and other assigned requests
- Provide title processing backup support as needed
- Respond to inquiries via phone, email, and in-person in a timely and professional manner
- Route inbound calls to the appropriate department or team member
- Provide status updates regarding title clearance, document revisions, and related matters
- Maintain detailed and accurate records of client interactions and communications
- Handle customer complaints or concerns professionally and escalate when necessary
- Ensure client satisfaction while upholding company service standards.
Requirements
- High School diploma or equivalent required
- 1+ year of relevant industry experience preferred
- Experience with ResWare preferred
- Excellent oral and written communication skills, including ability to effectively communicate with internal staff and external customers via phone and email
- Strong attention to detail
- Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering exemplary customer service
- Ability to work independently and complete assignments within prescribed routines and standard accepted practices
- Proficiency in Microsoft Word, Outlook, and Excel
- Understanding of title procedures and customer service best practices.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document trackingtitle processingcustomer servicedata entryrecord maintenanceloan processingaddress revisionstax updatescommunication skillsattention to detail
Soft Skills
oral communicationwritten communicationability to work under pressurepositive attitudecustomer satisfactionindependencetime managementproblem-solvingprofessionalismteam collaboration
Certifications
High School diploma or equivalent