Newrez LLC

Premier Support Specialist

Newrez LLC

full-time

Posted on:

Location Type: Office

Location: Fort Washington • Pennsylvania • Washington • United States

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Job Level

Junior

About the role

  • Facilitate daily agency functions by providing direct operational and customer support to the Premier Services Team
  • Support both refinance and purchase transactions
  • Ensure superior customer service while maintaining compliance with client requirements and internal service level agreements (SLAs)
  • Answer inbound calls, routing inquiries, processing incoming title work and contracts
  • Monitor Premier ResWare queues and Outlook mailboxes
  • Maintain clear communication with internal and external stakeholders to ensure an exceptional customer experience

Requirements

  • High School diploma or equivalent required
  • 1+ year of title processing or relevant industry experience preferred
  • 1+ year of customer service experience preferred
  • Experience with ResWare preferred
  • Proficiency in Microsoft Word, Outlook, and Excel
  • Excellent oral and written communication skills
  • Strong attention to detail and organizational skills
  • Ability to work under pressure and meet deadlines while maintaining professionalism
  • Ability to work independently and complete assignments within prescribed procedures
  • Strong problem-solving skills
  • General understanding of title procedures and real estate transactions
  • Ability to manage multiple tasks in a fast-paced environment
Benefits
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  • Adoption Assistance
  • Tuition & Certification reimbursement
  • Employee Mortgage Loan Program
  • Employee Emergency and Disaster Fund
  • Company-paid Volunteer Time Off day
  • Matching Gifts Program
  • Access to grants, nonprofit resources, and volunteer opportunities
  • More than $6,000,000 donated since 2020
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
title processingcustomer serviceMicrosoft WordMicrosoft OutlookMicrosoft ExcelResWareattention to detailorganizational skillsproblem-solvingunderstanding of title procedures
Soft Skills
excellent oral communicationexcellent written communicationability to work under pressureability to meet deadlinesprofessionalismability to work independentlyability to manage multiple tasksstrong attention to detailstrong organizational skillsstrong problem-solving skills
Certifications
High School diploma or equivalent