Newfront

Client Manager, Total Rewards – Emerging Market

Newfront

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $71,400 - $111,500 per year

About the role

  • Build strategic relationships with clients and carrier partners in the Small Group Market.
  • Manage client project plans and lead client calls, serve as the primary contact for clients.
  • Support Benefit Consultant and Sr. Benefit Consultant on client accounts and lead standard accounts with minimal guidance.
  • Demonstrate proficiency in explaining technical analysis with regards to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.
  • Create client meeting deliverables and actively participate in the meetings.
  • Lead and manage the annual client calendar including strategic planning, renewal and marketing processes for clients.
  • Attend and conduct client meetings, including renewal and open enrollment.
  • Manage escalated and complex client issues with minimal guidance.
  • Manage product and carrier implementations.
  • Coordinate the management of client technology solutions alongside the EB Systems team, and have basic knowledge of systems and Electronic Data Integration (EDI).
  • Develop and deliver communication strategies for clients.
  • Responsible for staying abreast of latest compliance and benefit trends.
  • Review and oversee outsourced tasks before distribution to the client.
  • Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).

Requirements

  • Minimum of 3-5 years of employee benefits experience is required.
  • 3+ years of Employee Benefits experience in a brokerage setting for Emerging (Small Group) Clients is required.
  • CA Department of Insurance Life License required.
  • Exceptional communication skills: written, public speaking and presentation preparation.
  • Exceptional customer service skills, diplomacy, professionalism, and tact.
  • Ability to analyze data, adopt use of new technology systems and software applications.
  • Ability to be resourceful, take initiative, solve problems, offer solutions, and make process improvements.
  • Works well with others in a fast-paced environment and be responsive to co-workers and colleagues.
  • Ability to train, delegate, provide oversight and give feedback.
  • Adaptability and flexibility to proactively address issues and client needs.
  • Ability to multi-task, understand urgency and deal with changing priorities and deadlines.
  • Skilled at strategic project planning including extended time management.
  • Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.
  • Independently manage accounts and support complex accounts with minimal guidance from client lead.
  • Deep understanding of insurance industry knowledge.
Benefits
  • Health insurance
  • 401(k) eligibility
  • Paid time off benefits
  • Parental leave
  • Bonus
  • Restricted stock units
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproject managementcompliance deliverablesElectronic Data Integration (EDI)benefit trendsbudgetingdemographic analysismarketing processesclient technology solutionsemployee benefits
Soft Skills
communication skillscustomer serviceproblem-solvingresourcefulnessinitiativeadaptabilityflexibilitymulti-taskingrelationship buildingteam collaboration
Certifications
CA Department of Insurance Life License