Newfront

Account Manager

• Manage client relationships and develop team service strategy, plan and processes to meet client needs. Provide client advocacy as primary point of contact.
• Independently prepare for, plan and conduct client meetings.
• Manage preparation of new business RFP’s; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients.
• Provide strategic management new and renewal business risk identification and program design (including contract and claims history review.)
• Participate in prospecting activities to both identify and close new business.
• Partner with production teams to establish and maintain aligned service offerings and delivery of client needs.
• Participate in carrier activities.
• Perform as team or subject matter expert and advanced resource. Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies or products.
• Perform thorough contract reviews for clients.
• Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
• May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)
• Other tasks, duties or special projects as assigned.
• Requires seasonal or intermittent travelling to visit clients and prospects.

Senior Account Manager – Life Sciences

AI Engineer

• Build and scale the agent runtime at Newfront
• Design and own RAG and document understanding pipelines for complex insurance artifacts
• Build the connector framework that lets AI agents and pipelines reach into the systems brokers actually use
• Establish the evaluation and observability backbone for AI at Newfront
• Own model routing and the model gateway
• Stand up and operate on-premise model hosting
• Ship AI product features end-to-end on top of the platform
• Mentor engineers on production AI systems, review designs, and help establish best practices for building reliable AI in financial services
• Partner with security, privacy, and compliance to bake controls into the platform

Senior AI Engineer

• Build 0-1 AI systems that transform core brokering workflows – from intelligent submission processing that auto-extracts data from 100+ page documents and routes complex commercial policies between AI agents and expert brokers, to autonomous AI that enables brokers to manage 1000+ client renewals simultaneously, owning the full stack from prototype to production.
• Embed directly with brokering teams, underwriters, and operations to identify automation opportunities, building solutions side-by-side with the people who use them daily. You'll be acting as an internal FDE, where you're both engineer and business strategist.
• Ship production-ready AI features that deliver measurable impact – reducing quote turnaround time by 80%, increasing broker capacity by 10x, and improving placement success rates through intelligent market matching and risk assessment.
• Establish rigorous evaluation frameworks for AI in regulated insurance contexts, implementing comprehensive testing pipelines, hallucination detection, and accuracy monitoring to ensure our AI systems meet both compliance requirements and performance targets.
• Drive rapid experimentation cycles using modern AI development practices, moving from concept to deployed solution in weeks while maintaining quality through automated testing and progressive rollout strategies.
• Develop the next generation of AI talent by mentoring engineers on production AI systems, sharing learnings from real-world deployments, and establishing best practices for building reliable AI in financial services.
• Pioneer the application of cutting-edge AI research to insurance challenges, from multi-agent systems for complex underwriting to advanced RAG architectures for policy knowledge management.
• Own the complete product development lifecycle for AI initiatives, from initial problem discovery and technical design through frontend interfaces that make AI capabilities intuitive for non-technical users.

Staff AI Engineer

Risk

• Developing and providing consultation, risk assessment, program development, and training in both English and Spanish for Newfront clients.
• Working directly with Newfront account executives and producers, insurance carriers, and clients to provide and coordinate risk control services.
• Developing, designing, and delivering occupational health and safety written policies, on-site training programs, and content.
• Supporting clients in completing risk control assessments and implementing improvement plans designed to reduce total cost of risk.
• Partnering with account teams to support client relationships and contribute to renewal strategy and service planning.
• Assisting with sales and business development efforts through participation in webinars, articles, client presentations, and industry events.
• Supporting investigations into accidents and trends using root cause analysis techniques and help identify actionable prevention opportunities.
• Collaborating with account teams and clients to support carrier loss control site visits, client preparation activities, and property reviews.

Bilingual Risk Management Associate

Account Executive

• Independently manage a minimum of fifty(50) accounts.
• Prepare and conduct regular plan reviews with clients.
• Lead client presentations and discussions.
• Collaborate cross-functionally to ensure successful execution of client deliverables.
• Work with vendors to stay current regarding services and pricing.

Retirement Services Account Executive

Marketing Analyst

• Partner with sales and service teams to understand the client’s goals leading into the RFP process.
• Complete the carrier/vendor marketing process from conception to completion for clients of all sizes with varying lines of coverage and funding types.
• Be engaged and aware of the latest product offered by carriers.
• Organize client census, plan design information and other data to send to carriers.
• Review carrier proposals for accuracy and completeness.
• Summarize RFP responses into a client ready presentation.
• Work with General Agent (GA) partners for small group marketing process outsourcing.
• Other tasks, duties, or specialist projects as assigned.

Benefits Analyst

Client Partner

• Build strategic relationships with Mid-Market and Large Group (over 250+ Lives) clients and carrier partners.
• Manage Mid-Market client project plans and lead client calls, serve as the primary contact for clients.
• Support Benefit Consultant and Sr. Benefit Consultant on Mid-Market client accounts and lead standard accounts with minimal guidance.
• Demonstrate proficiency in explaining technical analysis with regards to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.
• Create client meeting deliverables and actively participate in the meetings.
• Lead and manage the annual client calendar including strategic planning, renewal and marketing processes for clients.
• Attend and conduct client meetings, including renewal and open enrollment.
• Manage escalated and complex client issues with minimal guidance.
• Manage product and carrier implementations.
• Coordinate the management of client technology solutions alongside the EB Systems team, and have basic knowledge of systems and Electronic Data Integration (EDI).
• Develop and deliver communication strategies for clients.
• Responsible for staying abreast of latest compliance and benefit trends.
• Review and oversee outsourced tasks before distribution to the client.
• Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).