Newfront

Director, Client Services

Newfront

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • United States

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Salary

💰 $131,800 - $183,000 per year

Job Level

Lead

About the role

  • Lead, coach, and develop the Account Management team, including staffing, training, performance management, and resource allocation.
  • Foster a high-performing, client-focused culture, ensuring consistent delivery of service excellence.
  • Manage end-to-end book of business for account management services, including GA/AHP launches, annual renewals, and ongoing operations.
  • Serve as the primary contact for clients, insurance carriers, and TPAs, ensuring engagement, satisfaction, and strategic alignment.
  • Lead and facilitate monthly program-level operations meetings, setting timelines, communicating expectations, and ensuring accountability from TPAs and carriers.
  • Oversee operational deliverables, including renewal bulletins, confirmation letters, trust/stewardship presentations, and annual reports.

Requirements

  • Minimum of 8+ years of employee benefits experience.
  • Proven experience managing a team in a complex account management or insurance services environment.
  • Strong client relationship management and strategic thinking skills.
  • Excellent organizational, communication, and leadership abilities.
  • Ability to manage multiple priorities and stakeholders in a fast-paced environment.
  • Washington State Life and Health License (must have or acquire within three months of employment).
Benefits
  • Bonus
  • Restricted stock units
  • Discretionary awards
  • Full range of medical benefits
  • Financial benefits
  • 401(k) eligibility
  • Various paid time off benefits such as vacation, sick time, and parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementemployee benefitsperformance managementresource allocationclient relationship managementstrategic thinkingoperational deliverablesGA/AHP launchesannual renewalsstakeholder management
Soft Skills
leadershipcoachingorganizational skillscommunication skillsclient-focused culturemulti-priority managementengagementsatisfactionaccountabilityteam development
Certifications
Washington State Life and Health License