Newfold Digital

Technical Content Specialist

Newfold Digital

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudLinux

About the role

  • Create and maintain clear, accurate documentation on product functionality and best practices
  • Author step-by-step tutorials covering file system management, service troubleshooting, log analysis, firewall setup
  • Develop SOPs and compliance documentation related to security and incident management
  • Utilize AI-driven content optimization and SEO best practices
  • Collaborate with stakeholders to stay current on product developments and technologies
  • Analyze customer feedback and usage metrics to guide content strategy
  • Support creation of supplemental learning assets like videos and assessments
  • Advocate for continuous improvement in content quality and processes

Requirements

  • Subject matter expert in relevant tools, processes, and products
  • Experience authoring or editing content in a technical environment
  • Strong analytical and problem-solving skills
  • Excellent written communication skills in English
  • Familiarity with knowledge and content management systems such as Pega, Confluence, and Atlassian Suite
  • Solid understanding of web standards, including HTML, CSS, and SEO best practices
  • Familiarity with visual and multimedia tools (e.g., Adobe Creative Cloud, Snagit)
  • Hands-on experience working in Linux environments
  • Ability to accurately capture, interpret, and format command-line output
  • Proven experience creating Standard Operating Procedures (SOPs)
Benefits
  • Health Insurance options to fit you
  • HSA
  • Medical
  • Dental
  • Vision
  • Matching 401K
  • Life/AD&D/STD/LTD
  • Tuition Reimbursement
  • Pet Insurance
  • Generous vacation policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
documentationcontent authoringSOP developmentlog analysisfirewall setupAI-driven content optimizationSEO best practicesHTMLCSScommand-line output interpretation
Soft Skills
analytical skillsproblem-solving skillswritten communicationcollaborationadvocacy for improvement