Newcoast

Customer Support

• The position of Yacht Insurance CSR at Newcoast is responsible for the development and servicing of new clients and existing client policies for Yacht, boat, and other insurance lines.
• Work with Producer in developing business leads.
• Assist in the marketing process, sending request to quotes to carriers.
• Learning the carrier appetites and coverage options offered by carriers.
• Document file with all communication.
• Work with Producer to develop quotes by communication with carriers and referral sources or clients.
• Create proposal and comparison.
• Build and maintain strong positive relationships with existing clients.
• Work with insurance advisors to solve customer issues to ensure 100% customer satisfaction.
• Increase Newcoast’s reputation as the premier provider of marine insurance services.
• Work closely with carriers, sales and management to maintain a high renewal retention rate and superior FANS scores.

Yacht Insurance Customer Service Representative