NewCo Communications

Part-Time Bilingual Sales & Customer Service Advisor, Dutch - English

NewCo Communications

part-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Engage in sales conversations by actively listening to the needs and preferences of prospects.
  • Provide accurate and relevant information about products that closely match the customers' needs, encouraging them to make a purchase decision themselves.
  • Guide prospects through the subscription process, helping them transition to becoming customers.
  • Explain all product specifics and subscription options clearly and concisely.
  • Provide support to potential and existing customers via phone, email and text message.
  • Assist with creating an invoice, invoice issues, changes to customer data, and address general questions.
  • Manage administrative tasks efficiently to ensure smooth customer experiences.
  • Handle difficult conversations with professionalism and empathy, utilizing strong soft skills.
  • Manage and resolve customer complaints in a timely and satisfactory manner.
  • Build and maintain positive relationships with customers, fostering trust and loyalty.

Requirements

  • Native-level proficiency in Dutch and English (both spoken and written).
  • Previous experience in a sales and customer care role.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • High level of professionalism and confidentiality.
  • Excellent soft skills for handling difficult conversations and building trust.
  • Pro-active approach towards finding & sharing possible improvements regarding the experience of the prospect/ customer.
  • Your communication skills should be on point for confidently interacting with customers.
  • You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
  • Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
  • Comfortable using computer systems and various software applications.
  • A high school diploma or equivalent qualification is necessary.
Benefits
  • A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
  • Hybrid working model.
  • Opportunities for internal growth and career progression to advance your professional journey.
  • Extensive training provided, arming you with the knowledge and tools to excel in your role.
  • Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
  • A permanent role with a competitive salary for financial stability.
  • Unlimited coffee and fresh fruit on office days for an energy boost.
  • Free online Spanish lessons outside of working hours for skill development.
  • Comprehensive support for mental health and well-being-app.
  • Unforgettable staff parties that bring the team together, creating lasting memories.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer care experienceinvoice managementproblem solvingadministrative tasks management
Soft Skills
active listeninginterpersonal skillsprofessionalismempathycommunication skillsrapport buildingattention to detailproactive approach
Certifications
high school diploma