NewCo Communications

Customer Service Advisor – Swedish Market

NewCo Communications

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Connect with B2B customers via phone and email, providing service-oriented solutions.
  • Keep things organized by handling admin tasks and following up on questions and requests.
  • Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

  • Native-level proficiency in Swedish (both spoken and written) and a good command of the English language.
  • A high school diploma or equivalent qualification is necessary.
  • Previous customer service experience is a bonus but not a deal-breaker.
  • Your communication skills should be on point for confidently interacting with customers.
  • You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
  • Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
  • Comfortable using computer systems and various software applications.
  • Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
Benefits
  • A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
  • Hybrid working model.
  • Opportunities for internal growth and career progression to advance your professional journey.
  • Extensive training provided, arming you with the knowledge and tools to excel in your role.
  • Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
  • A permanent role with a competitive salary for financial stability.
  • Unlimited coffee and fresh fruit on office days for an energy boost.
  • Free online Spanish lessons outside of working hours for skill development.
  • Unforgettable staff parties that bring the team together, creating lasting memories.
  • Comprehensive support for mental health and well-being- Ifeel app
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsproblem solvingattention to detailorganizational skillscustomer servicemotivationflexibility
Certifications
high school diploma