Newcastle Building Society

Financial Planning and Analysis

• Support delivery of successful month end financial close
• Prepare and analyse reconciliations, consolidations and other key financial close activities
• Provide timely and insightful information to stakeholders including senior finance leadership team
• Collate and understand month end close requirements from stakeholders
• Partner with Group Finance teams and wider business to get line of sight on business performance
• Prepare ad-hoc financial reports for the Group
• Lead Finance Operations representation with internal and external audit teams, act as conduit for requests and resolve outstanding actions
• Support Financial Close Manager in supervising and developing the Group's Financial Close team
• Deliver high level of customer service through preparation and analysis of financial close activities

Financial Close Accountant

Customer Support

• Temporary Team Leader opportunities in Customer Contact Centre (6–12 months fixed term; potential extension)
• Lead and coach a team of Customer Service Advisers to deliver excellent customer outcomes
• Role model Society behaviours, champion customers and celebrate team success
• Hybrid working model (home and Cobalt Business Park office) with requirement to connect with team in office
• Deliver monthly check-ins, support colleague PDPs and provide coaching/feedback
• Analyse QA/OBT insights and identify trends to improve customer experience, including for vulnerable customers
• Manage workloads with Scheduling and Real Time to ensure colleague adherence and telephony/administration service levels

Financial Close Accountant

Customer Service Centre Team Leader