New York City Tourism + Conventions

Operations

• Serve as the primary day-to-day point of contact for external media agency partners, managing deliverables, timelines, reporting, and adherence to approved media plans
• Review agency outputs for quality, accuracy, and alignment with approved plans
• Monitor campaign performance against established KPIs
• Prepare regular performance summaries and reports for internal stakeholders
• Support insight development by compiling data, trends, and findings for review by senior leadership
• Track and reconcile media budgets across campaigns and programs
• Ensure spend aligns with approved budgets and flag variances or risks as needed
• Support internal budget reporting and documentation
• Work closely with internal marketing, digital, project management, and content teams to support integrated campaign execution
• Maintain clear communication, documentation, and timelines to ensure alignment across teams

Manager, Media Operations

Vice President

• Own end-to-end execution of membership strategy with a primary focus on retention, renewals, and revenue growth across all member categories.
• Manage annual departmental revenue and retention goals, ensuring alignment with organizational priorities.
• Provide ongoing evaluation of the membership value proposition, including pricing, tiers, packaging, and benefits, to ensure clarity, competitiveness, and strong return on investment for members.
• Identify and develop new revenue opportunities tied to member engagement, participation, and programming.
• Oversee renewal strategy and cadence, ensuring proactive outreach, clear value articulation, timely billing, and coordination with Finance on collections and reporting.
• Oversee the engagement and retention of approximately 1,600+ member organizations across all five boroughs and membership categories.
• Directly manage and maintain senior-level relationships with the organization’s most engaged, high-value, and high-visibility members, including attractions, hotels, and other key tourism partners.
• Establish standards and expectations for member onboarding, servicing, communication, and issue resolution across the department.
• Ensure members are actively informed of opportunities to participate in programs, events, marketing initiatives, and industry engagement.
• Partner cross-functionally with Marketing, Destination Services, Communications, Research, and Events to maximize member visibility, participation, and impact.
• Use data, feedback, and performance metrics to continuously assess and improve member satisfaction and retention.
• Provide program leadership and execution oversight of NYC Tourism + Conventions’ flagship membership programs, including but not limited to NYC Restaurant Week, Broadway Week, Hotel Week, and Must-See Week and related initiatives.
• Ensure programs are designed and managed in alignment with organizational priorities as both engagement and revenue drivers, with clear recruitment goals, timelines, quality standards, and performance benchmarks.
• Oversee program recruitment strategy in partnership with Managers, ensuring participation targets are met and program quality remains high.
• Review post-program results to assess performance, member feedback, and opportunities for improvement.
• Lead and manage a team of Managers responsible for membership sales, programs, services, and systems.
• Set clear goals, priorities, and accountability for the team, aligning individual and departmental objectives with organizational priorities.
• Provide coaching, feedback, and professional development to build strong managers and ensure consistent performance.
• Foster a collaborative, results-oriented team culture with a strong focus on execution, communication, and member outcomes.
• Provide executive oversight of the Membership CRM (Simpleview), ensuring it supports sales, renewals, reporting, and member engagement needs.
• Ensure accurate, timely reporting on membership performance, revenue, renewals, program participation, and key KPIs.
• Partner with Finance and Operations to ensure data integrity, billing accuracy, and forecasting alignment.
• Identify opportunities to improve processes, efficiency, and scalability across the Membership department.

Vice President, Membership

Executive Assistant

• Provide high-level administrative and operational support to the President & CEO.
• Manage complex calendars, scheduling appointments, meetings, and travel while anticipating conflicts and prioritizing key engagements.
• Function as a primary point of contact for internal and external stakeholders, ensuring streamlined communication.
• Prepare, format, and organize documents, presentations, and reports for executive meetings.
• Handle confidential information with discretion and professionalism.
• Plan, schedule, and facilitate executive meetings, including agenda preparation and material distribution.
• Take detailed meeting notes, track action items, and follow up to ensure completion.
• Support Board and Executive Committee meetings through logistical and documentation support.
• Screen and prioritize emails, calls, and requests, ensuring timely responses.
• Draft and edit internal and external communications on behalf of the CEO and CMO.
• Assist with special projects, research, and initiatives that align with the organization’s strategic goals.

Executive Assistant – CEO

Project Manager

• Serve as a dedicated, centralized resource for the Creative/Content (C/C) team, tying multifaceted projects together and coordinating with internal and external stakeholders.
• Develop, in conjunction with the project owner and key stakeholders, the definition of each project (onboarding, purpose, scope, timing, stakeholders’ roles, communication plan).
• Run point on multiple projects simultaneously, managing communications, scope, timeline and budget.
• Manage C/C team content output and distribution.
• Work closely with the rest of the Project Management team to ensure that the C/C team is effectively supporting the needs of the organization.
• Assist with prioritizing and greenlighting projects based on importance and bandwidth.
• Continuously update, monitor and facilitate workflow for the C/C team, ensuring that the C/C team has the resources they need to execute the work.
• Manage and update master task calendar for C/C department for an always-on topical view of workload and bandwidth.
• Work closely with in-house producer to track team budgets and contracts and deliverables from external partners and freelancers.
• Manage the work of third parties/consultants/contractors (as necessary).
• Foster open communication across the C/C team through regular updates and meetings, ensuring a collaborative, motivated and high-performing work environment.
• Develop processes to regularly share and merchandise C/C work with the larger organization.

Creative Operations Project Manager

Communications

• Write PR materials: press releases, media advisories, fact sheets, pitches, statements, briefing docs and talking points for media interviews.
• Manage written materials in the online newsroom.
• Manage and lead organization of NYC Tourism domestic media contact list, along with other media lists for various PR activities.
• Manage media clipping and contact database.
• Manage domestic PR evaluation, merchandising and reporting including status reports; weekly press roundup (alongside Manager, Communications – International); program recaps, quarterly and annual summaries, etc.
• Handle reactive media relations: lead on daily management of press inbox and press office phone line.
• Proactive media outreach to generate earned media coverage results on key messaging pillars, marketing programs and tourism initiatives.
• Organize individual and group media trips including travel arrangements, itineraries and tracking results; manage CityPASS, MTA and gift card programs.
• Support coordination of gala comms, press conferences and media activations, including creative project management and handling decks, remarks, media alerts and outreach.
• Support Director, Communications – Domestic in maintaining domestic PR/editorial calendars.
• Manage scheduling and agenda for weekly check-in with Director, Communications – Domestic.
• Update weekly global communications agendas with domestic PR activity.
• Occasional on-call media monitoring.

Manager, Media Operations

Vice President, Membership

Executive Assistant – CEO

Creative Operations Project Manager

Manager, Communications – Domestic