New York City Tourism + Conventions

Video Editor

• Concept, create, edit and manage engaging social video content for our Instagram, TikTok, YouTube Shorts, LinkedIn and Facebook Reels channels.
• Scout and work with NYC-based creators to help cover New York City attractions, culture and events from a tourist-facing POV.
• Handle the video pre-production process, liaising with internal teams, NYC Tourism partners and members of the local tourism industry.
• Ensure that all NYC Tourism social videos comply with brand guidelines, including legal requirements.
• Manage editing workflow with freelance video editor(s).
• Work with our Legal and Accounts Payable departments to generate and execute contracts with contributors and to process invoices promptly.
• Shoot and edit occasional video for NYC Tourism social channels, including interviews with various tourism sectors, B2B partners and on the street with the general public.
• Write strong and engaging copy that connects with a large and diverse audience.
• Generate and brainstorm ideas with other internal teams.
• Collaborate with the team to diversify our brand while increasing followership.
• Ensure a diversity of ideas, perspectives and voices.

Social Video Producer

Customer Success Manager

• Create and manage events including familiarization tours, media visits, and site visits for all departments in Simpleview.
• Ensure accurate tracking, categorization, and reporting of member and partner activities.
• Strengthen the organization’s ability to measure engagement and outcomes through reliable CRM data.
• Develop clear, easy-to-follow training materials and reference guides.
• Lead onboarding and refresher sessions to build user confidence and consistency.
• Identify knowledge gaps and provide targeted coaching to improve user adoption.
• Review how teams use the CRM and recommend adjustments to streamline workflows.
• Identify opportunities to reduce manual tasks and enhance data accuracy.
• Support staff in developing reports and dashboards that translate CRM data into actionable insights.
• Serve as the main contact for CRM-related questions and requests; log tickets with Simpleview related to these needs.
• Provide practical, solutions-oriented support to staff to ensure data is entered and maintained consistently.

CRM Analyst

Product Designer

• Collaborate with the digital and creative teams to deliver human-centered designs for existing and new digital products, most importantly our consumer website, nyctourism.com.
• Analyze and interpret data and user research to inform design decisions as well as complement insights with additional research (i.e. Competitive Analysis).
• Generate wireframes, low and high-fidelity mockups, interactive prototypes, and behavioral specifications.
• Conduct remote usability testing to validate design decisions before launch and on an ongoing basis post-launch.
• Collaborate with digital and creative teams to generate and collect UX copy, brand assets, and photography.
• Organize information and interactions based on targeted and personalized content.
• Organize content and improve information architecture based on business needs, editorial needs, and user needs.
• Iterate based on stakeholder feedback and deliver design requests to meet key timelines and milestones.
• Constantly review analytics and KPIs and conduct usability testing to offer suggestions for improvement and refine the user experience.

UX Design Lead

Executive Assistant

• Manage complex and frequently changing calendars across three EVPs; schedule internal and external meetings with precision and confidentiality.
• Anticipate scheduling conflicts and prioritize meetings based on strategic importance.
• Coordinate meeting logistics, including space reservations, virtual links (Zoom/Teams), catering, and materials preparation.
• Handle expense report processing and reconciliation (via Expensify) for the three EVPs.
• Provide travel coordination support (minimal travel expected; EVPs may book directly).
• Maintain organized digital and physical filing systems; help standardize shared drives for each EVP’s area.
• Assist with data entry and updates in the organization’s CRM as needed, supporting larger departmental projects or clean-up efforts.
• Maintain an organized tracking system for invoices, recurring deadlines (all-staff meetings), key deliverables, and ongoing initiatives across departments.
• Schedule and coordinate external and internal meetings as needed (e.g., Committees of the Membership, cross-department working groups, members and/or clients).
• Prepare agendas, track attendance, take meeting notes, and document key action items as needed.
• Support follow-up communication and ensure deliverables are completed on schedule.
• Support the organization of PowerPoint presentations and briefing materials.
• Assist in compiling departmental updates or data summaries for leadership meetings.
• Assist with registrations, RSVPs, and tracking attendance for conferences, member events, or industry engagements involving the EVPs.
• Provide occasional onsite support for high-level meetings or events hosted by NYC Tourism + Conventions.
• Screen and organize high-volume email correspondence; flag urgent or time-sensitive requests and help prioritize responses.
• Serve as a liaison between the EVPs and internal teams, ensuring clear and timely communication.
• Compile meeting minutes as directed.