NEW U THERAPY CENTER & FAMILY SERVICES

Clinical Liaison

• Guide patients through enrollment, onboarding, and transitions into the Functional Psychiatry Membership Program.
• Serve as the primary administrative point of contact, providing support and education throughout the patient journey.
• Monitor patient engagement and adherence to treatment recommendations, conducting follow-ups as needed.
• Coordinate with providers and cross-functional teams to ensure seamless care transitions and continuity of care.
• Maintain accurate documentation and track patient progress, enrollment activities, and program participation.
• Address and escalate billing, insurance, or clinical concerns to the appropriate teams.
• Support program growth and quality improvement initiatives by identifying barriers and enhancing the patient experience.

Functional Psychiatry Clinical Liaison

Medical Billing and Coding

• Assisting with the preparation and submission of claims to various insurance companies and government agencies
• Reviewing and verifying the accuracy and completeness of patient information and billing data
• Following up on unpaid or rejected claims and resolving any issues or discrepancies
• Researching and applying the latest coding guidelines and regulations
• Maintaining and updating electronic medical records and databases
• Performing other administrative tasks as assigned by the supervisor

Medical Billing Intern

• Manage incoming and outgoing payments for medical treatment.
• Communicate with clients about their outstanding balance and handle the administrative responsibilities of billing insurance and processing payments.
• Checking clients’ eligibility and coverage on a daily basis. (Online & through call if necessary)
• Review and resolve the to-do list daily.
• Accept inbound calls.
• Always document the conversation to Billing Comments of Therapy Notes.
• Calling clients to collect aging balances.
• Resolve claims denial.
• Contracting and credentialing knowledge.
• Other billing-related work.

Medical Billing Assistant

Supervisor

• Provide psychiatric evaluations and treatment
• Supervise nurse practitioners
• Handle clinical consultations via email and phone
• Complete medical records and notes within 24 hours

Functional Psychiatry Clinical Liaison

Medical Billing Intern

Medical Billing Assistant

MD Psychiatrist – Psychiatrist Supervisor