New Relic

Senior Technical Success Manager

New Relic

full-time

Posted on:

Location Type: Remote

Location: New York • North Carolina • United States

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Salary

💰 $203,000 - $254,000 per year

Job Level

Senior

About the role

  • Own customer adoption, onboarding, and continued success at your customer base.
  • Document adoption and success
  • Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
  • Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
  • Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
  • Maintain a deep understanding of the customer’s business as well as their technical environment
  • As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Requirements

  • 5+ years of pre or post sales experience within the software industry
  • 3+ years of demonstrated pre or post sales experience working with enterprise customers
  • Strong technical background and sales/customer orientation
  • A desire to learn new technologies
  • An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
  • Ability to keep up to date project plans and documentation.
  • Fluent in English
Benefits
  • healthcare
  • dental
  • vision
  • parental leave and planning
  • mental health benefits
  • 401(k) plan and match
  • flex time-off
  • 11 paid holidays
  • volunteer time off
  • other competitive benefits designed to improve the lives of our employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance monitoring toolstechnical backgroundcustomer onboardingcustomer successadoption optimizationintegrationrevenue opportunitiescontract renewalsproject plansdocumentation
Soft Skills
customer orientationdesire to learncommunicationcollaborationproblem-solvingadaptabilitycustomer feedbackrelationship managementteamworkorganizational skills