New Hampshire Mutual Bancorp

Loan Operations Representative

New Hampshire Mutual Bancorp

full-time

Posted on:

Location Type: Office

Location: Concord • New Hampshire • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $21 - $24 per hour

About the role

  • Responsible for handling a variety of inquires via phone and email
  • Provides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined procedures
  • Assists in servicing loans from open to close
  • Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriate
  • Performs periodic reviews of loan collateral to ensure applicable holds are in place
  • Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected.
  • Performs related core system maintenance
  • Reviews loan billing statements and notices as appropriate
  • Assists with the quality control review of imaged loan documents as needed
  • Travel to the Concord post office three times per week to collect post office box contents and return to the office for proper distribution

Requirements

  • A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience.
  • Proven strong customer service and communication skills, both verbal and written
  • Strong personal computer skills, including working knowledge of Microsoft Office products
  • Working knowledge of related loan regulations
  • Must possess analytical thought process for problem solving
  • Experience working with core operating systems is required, Jack Henry Silverlake preferred
  • Reliable, independent means of transportation
Benefits
  • medical
  • dental
  • vision
  • 401K (with Company match)
  • pension plan
  • paid time off
  • tuition reimbursement
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceloan servicingquality controlanalytical problem solvingcore system maintenanceloan regulationsreviewing loan documentstracking motor vehicle titlesUCCsmortgages
Soft Skills
communication skillsverbal communicationwritten communicationreliabilityindependence