New Hampshire Mutual Bancorp

Operations

• Responsible for handling a variety of inquires via phone and email
• Provides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined procedures
• Assists in servicing loans from open to close
• Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriate
• Performs periodic reviews of loan collateral to ensure applicable holds are in place
• Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected.
• Performs related core system maintenance
• Reviews loan billing statements and notices as appropriate
• Assists with the quality control review of imaged loan documents as needed
• Travel to the Concord post office three times per week to collect post office box contents and return to the office for proper distribution

Loan Operations Representative